Although we only stayed for 3 days, our stay in this hotel was definitely disappointing. Our room was generally acceptable for Cuba, however the safe and telephone was broken and we tried numerous times to get it repaired, but had no luck. The bath in our bathroom never worked as the handle had been removed (the cleaning lady said this was done deliberately :-().
The attitude of the reception desk was shocking. The lady was rude and not willing to help. A shuttle was included in our booking from the airport to the hotel, but never pitched and the hotel said that they have never had a shuttle service. The breakfast was a let down....poor selection and the hot food was cold. No good tea or coffee. The bar staff and porters were friendly and always willing to assist. We enjoyed our time in Cuba but the hotel put a dampner on our visit.
Beautiful architecture and poorly managed. We couldn't check in until 4 pm. Long lines to check in and only one staff person. Room was not clean on the floors. Toilets on lobby has no seats and no paper, ever! Employees should not show dissatisfaction in gratuity. Breakfast was decent
We stayed 3 nights at the Florida, or in fact at the connected Marques de Prado Ameno. The buildings have been restored very well and are beautiful. The hotel is located in the heart of Habana Vieja, so perfect to visit the old city center.
The receptionists couldn't bother less when we asked things. They were almost rude and it was difficult to get information from them (!).
The toilet lady was much more polite and saying hello whenever I walked past.
Due to jetlag, on the first morning we arrived at 7h00 for breakfast and nothing was ready. We had to wait another 20 minutes until we could eat. I've read bad reviews on the breakfast itself, but we found on the opposite that there was really plenty of different dishes both sweet and savory (yes they were cold, but by >35°C is that really a problem...?), and we were very pleased with it. After having had breakfasts in several different places in Cuba, I can retrospectively confirm that it was the best breakfast we've had.
We wanted to have dinner at the restaurant of the Marques de Prado Ameno but it only served lunches.
The moldy smell whenever we entered our room was hurting our nose whenever we were coming back. No ventilation in the bathroom and the little window in the room which we could open was on the hallway going to the main courtyard, so we didn't open it to keep some privacy. It was ok for a limited number of nights (+ we were really tired), but really not great.
Also, the lift was making a terrible noise whenever it moved.
All in all, really average hotel and I just wonder what the rooms in the real Florida part are like and if they were better than the one we had. If so, I'ld go back but to the Florida.
Great spot, and fabulous foyer BUT not clean sheets or towels- one had blood on it . Sadly, myself and my daughte arrived late one evening and collapsed in to bed without checking... The bathroom looked clean with the paper strips but shows you should not take everything at face value.The bedroom had a very large area of mold on the wall The Staff were helpful but as we were only stayng for one night too late to make a fuss.
I think they take advantage that people move on, and they do not care.
However, we loved CUBA!
Hotel Marques de Prado Ameno, sorry to say but it is a real dump and to be avoided!
The Marques is in fact part of hotel Florida (big tours stay there and the reception is shared with the Marques) and except for the courtyard, the hotel has no charm. The buffet breakfast was plain bad, visually unappetizing with a very poor selection of food and there was virtually no service at the tables. We upgraded to a suite (room 207, for CUC 50 a night). Our 3rd floor room had a high domed wooden ceiling and huge wooden barn doors in the place of windows opening onto a narrow balcony. The window openings, cut out of these barn doors, were so small that the room was left in semi darkness even during bright daylight. The room was spacious but very poorly furnished. Worst of all the room was smelling from moisture with mold creeping up the walls, a real health hazard! Finally, the street noise made sleeping without earplugs impossible because those barn door/window contraptions didn’t insulate but rather amplify the sounds from down below.