Date of stay: December 2019Trip type: Travelled with family
My stay at the hotel was very pleasant - the rooms are spacious and very nicely maintained. One specific experience that I would like to share - My booking with the hotel ran into some confusion which I realised only when I reached the hotel. The hotel front desk managed by Mr Sunil and the GM of hotel My Mukesh went beyond my expectation to help me solve the confusion. They also took care of my family by allocating a room so that they are comfortable, while I was busy sorting out the issue with my travel agency. Even though it was 30th of Dec, when most hotels are want to make the max of the possible, the help extended by these two gentlemen in terms of proper guidance to resolution of issue as well as taking care of my family is highly commendable with no losses incurred by me. I would strongly recommend the hotel, not only for this great gesture, but also because it is a nice property, nice staff and also for its location.
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Waterfrontshaw, General Manager at The Waterfront Shaw, Lavasa
Responded 2 Jan 2020
Dear Mr. Awan, Thank you for sparing your invaluable time to post this excellent review of our hotel. It means the world to us! We are humbled to learn that the hard work put in by the team is bearing fruition and are thrilled that you were privy to such a wonderful experience – “Atithi Devo Bhava!” We reiterate our commitment to ensure customer delight and look forward to having you stay with us during your future visits to Lavasa. Once again, many thanks for endorsing our products and services on this forum and recommending us to discerning travelers. Thanks and warm regards. Mukesh Kumar. General Manager. Mob : +91 9920081024.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC