Date of stay: May 2022
This resort is in an excellent location, with each room having a good balcony view. Building construction and plan is perfect.
Problem is that, it is not maintained well – starting from rust here and there to the bathroom doors not closing.
Food is way too overpriced and quality was poor. When we ordered tea and coffee, each time we got a different kind of quality. We stayed for 2 days and travelled as a group. Almost everyone in the group had the same comment for the food.
Both pool and gym are small and seems like they were built just to get 4-star rating. Gym is especially funny because, not even a single person will be able to worked out from there because there is no space after all the machines in there.
If the management takes care of maintenance, food – this would have got top 4 or even 5 rating from me.
Room Tip: Bring food / snacks from Munnar or Rajakkad, it will be cheaper and better quality
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Response from Bijo Jacob, General Manager at Ragamaya Resort & Spa Munnar
Responded 28 May 2022
Dear Mr. Jishnu, We are glad that you found our location and architecture perfect. With regards to your comments about the maintenance we would agree to disagree because we take a lot of trouble to keep the resort in the best condition possible. Due to the onset of the rains which are quite severe in our area and with our rooms being open to the environment from both the balcony and the main door we face constant issues with rust of iron grills and expansion of wooden doors. We are constantly painting and touching up rust spots and walls. For your information we have just completed the full painting of the resort in March. We have never claimed to be a resort with a large pool and please read the reviews of the great experiences that other guests have had in our pool, and yes our gym is small. With regards to the quality and price of the food please also see our past reviews from other guests where they have praised our food. Our prices match industry standards and affordability depends on one’s individual capacity and mindset. We have also extended a courtesy discount to your group on check out. We are extremely sorry that we did not meet your expectations. Best regards, Bijo Jacob
This response is the subjective opinion of the management representative and not of TripAdvisor LLC