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All You Need to Know About the Rooms
at Enotel Golf Santo da Serra

Room/Suite (75)
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Guests1 room, 2 adults, 0 children
Trip.com
US$ 56
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Reserve now, pay at stay
Booking.com
US$ 55
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Free cancellation until 22/11/19
Reserve now, pay at stay
Travelocity
US$ 55
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Free cancellation until 22/11/19
Orbitz.comUS$ 55
Expedia.comUS$ 55
Hotels.comUS$ 55
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Room review highlights
... at the floor literally. I can't remember a bed that bad. The room itself wasn't inviting at all. Too dated the furniture with...
... pool looked inviting but did not get a chance to try it. The room was nice, fairly small but very clean. Good bathroom with a...
... everything. When I became ill (appendix) they arranged a room in another hotel next to the hospital for my family without...
Featured room amenities
Housekeeping
My room was immaculate, I always like to mention the quality of the housekeeping.
Safe
There is a safe in the room but you have to hire a key from reception.
Internet
There is also a computer terminal you can use in reception with free internet access.
See all room amenities (12)

Reviews that mention rooms

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+1
The hotel from the outside looks really beautifull even stunning i must say that i love that, the backyard is really green everywhere you look. But the hotel inside is a totally different story. I must say that this is the worst bed i have slept in. I had to sleep at the floor literally. I can't remember a bed that bad. The room itself wasn't inviting at all. Too dated the furniture with scratch all over. The bathroom is more inviting than the room. The pool area, is an inside pool by the way, has its flaws too. Now the breakfast, it has a very poor variety of cheeses as well the hams. Very poor choices, the pancakes were a joke and no omelette station, only a ham omelette and it was very dry to my taste. The only thing remarkable on this breakfast is the way they serve the yogurt. The rest is better to forget. At the checkout they didn't ask me about our stay or how was our night, only, it's all paid we hope to see you soon. Take your guess... i fairly give this hotel 3 stars, and they need to improve to get there, but not more than that...
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Date of stay: October 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from EnotelHandR, Diretor-Geral at Enotel Golf Santo da Serra
Responded 6 Oct 2019
Dear guest,

Firstly we would like to thank you for taking your time to share your opinion about our hotel. It is very important to us and can always help us to improve.
We feel sorry to read that the Enotel Golf - Santo da Serra did not meet your expectations. We always make all our efforts to make sure that our guests have a great time with us.
We take this opportunity to send you our best wishes for both your private and professional life.
Kind regards,

Maria Freitas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
This hotel is located about 15/20 mins drive from the airport, way up on the island (you may feel your ears pop with the altitude, on the drive up). It is quite isolated, even though there is a tiny village near it (5 mins walk, it has an ATM, a church and a few shops). There is also a bus stop very near, with regular buses to/from Funchal.
As for the hotel, it has good facilities and a nice decor. The indoor pool looked inviting but did not get a chance to try it. The room was nice, fairly small but very clean. Good bathroom with a large shower and strong water pressure. Reception staff was friendly and helpful. It has a restaurant that serves a nightly buffet, for €18 plus drinks, per person. It finishes at 2130 so if you are planning to eat after that, it s best to make other arrangements. Breakfast was busy, with plenty to choose from.
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Date of stay: September 2019Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from EnotelHandR, Diretor-Geral at Enotel Golf Santo da Serra
Responded 8 Sep 2019
Dear Guest,

It was our pleasure having you at the Enotel Golf - Santo da Serra and on behalf of everyone here, thank you for your preference, We cannot thank you enough for sharing your holiday experience with fellow TripAdvisor users and we are tremendously pleased to read how much you thoroughly enjoyed your stay with us and we all hope to see you again in the near future.
Best wishes and Muito Obrigado.

Maria Freitas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nice hotel in a little village. Very fine employees in the hotel who wants to help you with everything. When I became ill (appendix) they arranged a room in another hotel next to the hospital for my family without extra costs.
Splendid action!.
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Date of stay: May 2019Trip type: Travelled with family
Value
Rooms
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from EnotelHandR, Diretor-Geral at Enotel Golf Santo da Serra
Responded 10 Jun 2019
Dear guest,

We were so thrilled to read your review about our Enotel Golf - Santo da Serra.
Thank you so much for your positive comments following your recent stay with us.
We wish you all the best and hope to welcome you back in the near future.
Kind regards,

Maria Freitas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spartan rooms, damp smelling, heating didn’t work, no tea/coffee in room and they charge for use of the safe! They say it’s “forbidden” to serve tap water in the restaurant and charge for filtered water - althgouh they confirmed tap water in bedrooms is safe to drink. Felt penny pinching all round, No manager on site to speak to. Airline lounge style heated buffets for meals. No water to drink anywhere near the sauna - and no staff to ask. Good points? I struggle...
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Date of stay: March 2019Trip type: Travelled with friends
Value
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from EnotelHandR, Diretor-Geral at Enotel Golf Santo da Serra
Responded 31 Mar 2019
Dear guest,

Firstly we would like to thank you for taking your time to share your opinion about our hotel. It is very important to us and can always help us to improve.
We take this opportunity to send you our best wishes for both your private and professional life.
Kind regards,

Maria Freita
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
This was an excellent hotel to stay in. The rooms were large and it was quiet. The breakfast and buffet dinner were excellent. The price of the hotel was very good. The dining room was very spacious and with intimate seating areas.
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Date of stay: March 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from EnotelHandR, Diretor-Geral at Enotel Golf Santo da Serra
Responded 31 Mar 2019
Dear guest,

We would like to thank you for your kind review following your recent stay with us.
We are really pleased to hear that you had a wonderful stay and we appreciate your excellent rating on our hotel and services.

Maria Freitas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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