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at WelcomHeritage Urvashi's Retreat
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Room review highlights
... that's perfectly okay. We enjoyed a game of pool and chess. Room service was prompt, and the staff was very polite and...
... office for both of us, I booked Chinar Villa, which is 2 bedroom villa in the resort. Its a perfect place for family with...
... forced me to fill the details in register. Finally i moved room (18) and surprised to see no heater in room. I continue...
Most popular question about the rooms
Hi,
Want to know about room number, 01 DOUBLE DELUXE ROOM
I have already booked and this is the one which is assigned. If you remember and tell me about it ?
Sapan.
Answer from Traveller
Sep 2016 |
Featured room amenities
See all room amenities (15)
Reviews that mention rooms
Write a reviewFirst things first, this place is heaven. The rooms are fabulous and supremely comfortable. It's present in a beautiful location surrounded by mountains. It has just enough amenities to let you have fun and keep you relaxed. I booked this place for my honeymoon with Valentine's week package.
The welcome drinks were spot-on, the best we've ever had. The food was great too, just one dish had slightly put us off, but that's perfectly okay. We enjoyed a game of pool and chess. Room service was prompt, and the staff was very polite and professional. The whole place has a charming vibe to it.
The good stuff ends here. Coming to things that can be improved, I am hard-pressed to point out that:
1. The sockets were loose. Our iPhone chargers kept popping out on their own.
2. My shoe size is 11, so the room slippers could accommodate 70% of my feet at best. An optional pair of slippers would have been great.
3. I could hear people talk from adjacent rooms, so noise isolation could be improved.
4. Some communication gap between the Sales team and the management forced us to go over everything covered under our package.
Overall, I was delighted with my stay and have recommended this place in my circle.
Cheers!
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Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Helpful
Response from Urvashi Singh, Owner at WelcomHeritage Urvashi's Retreat
Responded 21 Feb 2022
Dear Guest, Thank you so much for your valuable feedback and kind compliments. I am thrilled to learn that you had an enjoyable stay with us. As for your feedback, I must look into each of the points that you have mentioned, and apologise for the inconvenience caused to you. We will definitely try our best to make the mentioned improvements and hope to extend them to you on your next visit. My staff joins me in thanking you for choosing us as your local hosts in Manali. We hope to host you again in the near future. Stay safe and take care. Best wishes, Urvashi Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
+1
We planned for a week stay in this beautiful resort from 29th Jan to 5th Feb 2022. I checked the possibilities of snow fall on 3rd to 5th and planned our week long workation, school and holidays here.
The resort is a perfect setting.. in the middle of valley , surrounded by peaks...Since we were needing space for kids to attend school n college and office for both of us, I booked Chinar Villa, which is 2 bedroom villa in the resort. Its a perfect place for family with big lounge on ground floor with Kitchen and two beautiful bedrooms on 1st floor. Kitchen is not fully operative.
It has beautiful views and we were lucky to witnessed snowfall on 3rd to 5th Feb and after that its turned into fairytale scene.
Now coming to service...
I have taken 1 star out becuase of two reasons
1) wifi connectivity - these days it is must and speed is also important, when you are planning for workation of attending school. Also its not complex and costly.
Wifi speed is really bad and management should immediately work on that. I am my wife were mostly on mobile hotspot as was not able to join any VC calls..
Kids were also struggling.. for one or two days ok but for long stay its is must.
2) Breakfast menu- Breakfast buffet menu on most of days was not good, very limited options and not good options.. Even some of the basic food like stuffed Paratha was not there every day.
I would have given more than 5 star to this property but because of above taken 1 star away..
Will come back soon...
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Room Tip: Wifi speed if you are thinking workation
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Helpful
Response from Urvashi Singh, Owner at WelcomHeritage Urvashi's Retreat
Responded 7 Feb 2022
Dear Mr. Tarun, Thank you so much for your kind and earnest review. I have made due note of your valuable feedback and profusely apologise for the wi-fi issues that you were having during your stay. The main server at the time was a little down it seems, but I can understand the impediment it must have been to the smooth functioning of your work, and I apologise for the same. We too resort to our phone hotspots quite often, but I am trying to find a way out of this problem. As for the breakfast options, I have communicated the same to the chefs and they will be working on improving the breakfast spread when we have fewer rooms and no buffet. That said, we are always open to your requests and would be happy to serve you the breakfast of your choice throughout your stay. Please do keep that in mind whenever you visit us next. In fact, based on guest requests, we prepare elaborate breakfasts with just a day's notice. I will make sure that my team conveys that more effectively to all our guests. My staff joins me in thanking you for your kind review and for choosing us as your hosts in Manali. We hope for you to visit us again in the near future. Until then, do stay safe and healthy. Warm regards, Urvashi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
On 9-Jan I called front office to check the status of manali roads.. they informed car can reach till UR. So I trusted them and no made any prior arrangements.
I started at 3PM at shimla and reached manali (Near Green tax) at 5AM and understood Roads are bad and impossible for 2WD vehicles. Called resort at 5AM if anyone can help me to arrange transport to reach UR but the irresponsible responses surprised me.
Concerns/Experience:
Front office who answered my calls were not in a position to talk in English.
They want to cash my situation by saying 5000/- for transport arrangements. I was suffering in -10 at 5AM to enter manali and they were not concerned.
By the time I reach UR my hands freezed and not in a situation to write anything. They forced me to fill the details in register.
Finally i moved room (18) and surprised to see no heater in room. I continue to suffer in - temperatures and staff said no stock of heaters. Post my continues follow-up... heater provided after an hour.
Urvashi made an attempt to dig into issue but no result.
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Room Tip: On the days of snowfall make sure you make your own arrangements to reach hotel. Don't trust or...
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Helpful
Response from Urvashi Singh, Owner at WelcomHeritage Urvashi's Retreat
Responded 22 Jan 2022
Dear Mr. Anil, Thank you for your kind review and for also pointing out the concerns as you had done so directly by me. I would like to inform you that I did conduct a full inquiry on the issue, and the following is what I was able to gather : - - That the front office, upon being asked regarding your tentative time of arrival, did provide the numbers of the taxi facility and also clearly mentioned to you that the resort does not directly provide vehicles for transport. - That your estimated time of arrival was not specified to them beforehand. I can understand that transportation in extreme weather conditions can span well beyond the estimated time, but they would have been able to serve you better had we had a few hours notice. This is the same reason why the heater might have not been placed in your room upon your arrival, and I am told you reached our resort early in the morning whereas our check-ins take place only post 1 PM. Had the front office been informed about an early check-in, they would have definitely assisted you better. We host early check-ins and check-outs very often and the team is well versed with the drill. I advice you to keep the resort staff informed beforehand to avoid such inconveniences in the future, both for yourself as well as for them. - We have had a case of fraudulence in the past, which is why we have had to tighten up our security and check-in procedure. The staff informed me about providing you with a heating facility to warm your hands before initiating the check-in formalities. There is also a contactless check-in form on our website and had you wished to fast-track the process, you could have submitted us your contactless check in form with the id proof copy. - Moving on, my staff is mostly versed in Hindi and some are versed in English. Had you had difficulty, you were welcome to request for an English speaker to get on the line. Given that all the staff goes to rest post 11 PM, the security guards are able to provide most assistance in Hindi in their absence. - I would also like to clarify that there was not a lack of concern as much as a helplessness on my team's part to reach you via transportation. They assure me that they tried their best by providing you the transportation company's details. You are adviced to book your shuttle or taxi beforehand next time. While having noted your concerns, I have tried my level best to provide you a well-rounded response to the issues raised. I thank you for levelling your review so maturely and still awarding us a 4 star rating. It shows your generosity and level-headedness. To conclude, I apologise for the inconveniences you faced, and assure you better coordination in the future, provided you are able to allow us a heads up and give us prior notice. Do stay safe and healthy. Warm regards, Urvashi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
the view during snowfall is magical at urvashis retreat, it was like walking into a fairytale. its also the best in infrastructure across manali. we had a 3 night stay here and we had the best time. we were lucky to get snowfall during our stay and had booked a luxury room with a huge balcony. perfect to enjoy the view, they were nice enough to give an additional heater as we were feeling cold. very thoughtfully made elegant boutique property. food was alright, surely a lot of scope for improvement. very happy with the staff, everyone was quite helpful. definitely booking this for any future visits to manali.
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This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
1 Helpful vote
Helpful
Response from Urvashi Singh, Owner at WelcomHeritage Urvashi's Retreat
Responded 14 Jan 2022
Dear Ms. Roshni, Thank you so much for your kind review. I am stoked to hear that you had an enjoyable stay with us, and yes, the snowfall is definitely a bonus. I appreciate your kind compliments and have taken note of your feedback regarding the food standards, which we will be working to upgrade in the time to come. I thank you once again for choosing us as your local hosts in Manali, and shall convey your compliments to my team. I look forward to hosting you again in the near future. Stay safe and healthy. Warm regards, Urvashi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
+1
If you're considering to book Urvashi Resorts for your stay in Manali, you won't regret it and would be pleasantly surprised about how there's no difference between the pictures and the actual property.
I was there for Christmas and I would like to break down all the good and bad parts or my stay.
PROS:
Breakfast Quality - Great breakfast. You might look forward to it.
Views - Architecture wise the resort is made in a way that every room has a great mountain view.
Distance from popular spots - Solang Valley, Sissu, Vashisht all are nearer from the hotel
Property size - It's a decently big property
Bedding quality - great mattress, clean sheets, warm blankets, soft pillows. All 10/10
Staff politeness - Reception staff sometimes seem a little clueless. But the housekeeping women army are the sweetest.
Toiletries - Conditioner, Shampoo, Shower Gel and Lotion would already be there (which would have an amazing fragrance btw) dental kit or anything extra would be available on request.
Room Service - Excellent
Wi-Fi - Good speedy Wi-Fi
Cleanliness - Extremely clean room and bathroom
Amenities - Bathroom had a make-up mirror, hair dryer. Room had multiple charging ports.
Room Heating - We were provided with not 1 but 2 room heaters of different variety by default.
Room Size - The room was so big that the Deluxe rooms felt like Premium rooms
Electricity - Electricity supple was almost always available. We had no issues
NEUTRAL INFO:
Bath Tub - Not available in Deluxe rooms
Exceptional Co-operation - The reception staff was a little lost so I wouldn't say we received any exceptional cooperation in that sense
CONS:
Bathroom Heating - There was a giant geyser available and hot waters was always available BUT there was no heater in the bathroom
Mobile Charging - Mobile charging was bit of an issue. Especially with OnePlus chargers. I hope they fix their ports.
Driver Amenities - Our driver did complain about lack of amenities for him
Restaurant Quality - Little expensive but food quality was amazing.
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Room Tip: Avoid Peak Season times so you can enjoy more.
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Helpful
Response from Urvashi Singh, Owner at WelcomHeritage Urvashi's Retreat
Responded 4 Jan 2022
Dear Dev, Thank you so much for your kind. review. It means the world to us that you enjoyed your time with us and have spared so much time to enlist the details of your experience. I am sure this will help prospective guests to make a fairer decision on whether or not to choose us as their local hosts in Manali. Thank you for propping up our odds, we hope to host you again in the near future and thank you once again. I have also made a note of all your positive feedback and hope for you to find these improvements the next time you arrive. Warm regards, Urvashi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC