A group of us stayed for 2 nights and it was our first capsule hotel in Japan. We stayed during their grand opening so everything was new and clean ! (And hopefully can be maintained this way ) We expected the beds to be tiny but they were surprisingly spacious. Larger than a normal single bed. And 2 mins walk to the theme park which was awesome. And only 2 mins walk from Fuji highland station (we managed very easily with huge suitcases).
They had recently opened and everything looked new and clean and they provide everything. Towels and face towels and charging points in the capsule. At reception they provided pyjamas (you can get a new one each day if you want), toothbrushes, lotions, washes, shaving cream etc. There was plentiful amount of them and they were free. The bathrooms had a hairdryer at each sink, cups to brush your teeth, face wash liquid. Showers provided shiseido brand shampoo, conditioner and body wash. Their showers were spacious (most spacious one I've used since being in Japan). Each shower had a front door, then you walk into the changing area where you have a basket for you to put your stuff. Then the shower is behind that which you can close and is quite soundproof.
There is signage everywhere so it is very easy for you to find things and know where to look.
In the lounge they provide a sink, hot water, microwave and vending machines. Next door is a Lawson shop too (convenience shop). There is also a nice Korean BBQ place for dinner next door to Lawson.
Capsules are split into women downstairs and men upstairs. Women have another lounge inside where there is a long bench tablet and lounge chairs so you can sit chat and charge your devices. There's also a sink in there. No eating is allowed inside the capsule itself.
They clean the capsules between 10-3pm and you must be out during this whole time.
When you enter, you have to remove your shoes and put them in the shoe locker. They provide new slippers for you to use during your stay.
When checking in, they take your shoe locker key and swap it with your room key. It seemed like we had to do this each time which wasted a lot of time as we had to wait to get our shoes each time we wanted to go out and if there was a queue for people checking in then you had to join the line. Since it was a group of us, we just kept the shoe locker key and tapped each other in and out with the room key(which is technically a card). The room key has a number on it and gets u into the women or men's capsule area and into your numbered locker. It will also correspond to what number capsule you will be sleeping in.
The door to the capsules are a fabric sheet which you pull down and hook closed. If you are a light sleeper you might have trouble sleeping as you can hear everything. Luckily the women's section was pretty quiet and most people tried to be as quiet as possible when going about. The men's section was not as lucky, and male guests made a racket when coming back from their day out at 1am. Perhaps management could somehow monitor the noise levels especially if it late during the night or early hours of morning.
Overall it was a great stay and we hope the cleanliness of this capsule hotel can be maintained as we would definately come back!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This response is the subjective opinion of the management representative and not of TripAdvisor LLC