Transfer to this hotel could be 40 minutes from the airport but ends as 90 minutes because of the tortuous routes to all the drop offs. Mind you a taxi costs about €50! Each way. A lot has been spent on the local roads meaning the local ‘motorway’ has several long tunnels. The coastline here is very high and rocky. We are in a tall sided rocky valley with hotels and hotel skeletons either side and a water park and lovely botanical park up the middle.
Pleasant friendly staff throughout our stay. We were allowed in early to our room/suite which was at reception level - we found out later they’d put us in a non refurbished room (they’ve changed all bar 70 or so rooms in preparation for the change to SENSIMAR and then blue). It was a large suite that was pleasant but tired. Free safe with a keycard, kettle and bottled water that stacked up every day. It had a bath but upgraded ones only have a shower. UK channels on the tv. We never had to put towels down to reserve sun beds though for some reason some did?! (Yes, they were Germans!) Ok sun beds but you have to lay at the foot end to lay flat. Nice split pool - one deep and one shallow for aqua aerobics - nice to cool down in. Dark soft dark sandy beach that was well used - lovely to walk on in the waves in a morning waiting for the sun to get to our side. Pool bar was a general one at pool level inside that was used all day. Waiters only clear drinks here. Could also get soft drinks and basic beer and sangria and snacks in a tv/sports lounge next to the restaurant that was being refurbished. Little builder activity there though. Food was excellent at almost all meals. Wednesday lunch (30 Oct) was the worst lunch with cold burgers, little real choice and slow replacement of food - I complained to the front desk but doubt it went anywhere. A good range of options for each meal and the quality and cooking of meats and fish was good. Nice pears, soup and blue cheese(though it was a disappointment when blue cheese and pears weren’t on the evening menu). Battered food ended soggy though. At times frustrating waiting for a waiter to get you wine and water - you could get some drinks yourself. The advertised themes for meals didn’t reflect reality -fish night wasn’t, Chinese/Asian was a different night etc. The hotel don’t advertise it but you can have chateaubriand(actually fillet steak) or lobster as part of your all inclusive one night, because they’re refurbishing;
We took the free bus left to a nearby beach (Playa del Cura) from where you could catch a local bus elsewhere. We also took the free bus to Mogan - odd that it has to go 10 kilometres the wrong way each way because of a lack of slip roads by Taurito - on arrival it’s 20 minutes walk to the marina, but it’s worth it with pretty waterways between the harbours and beautiful plants and bougainvillea around. The bus was 20 minutes late picking up but gave us an extra 45 there. Enjoyed it and took lots of pictures. The walks around our hotel have been limited by health and safety - apparently you used to be able to walk up to where the coastal road to Mogan had collapsed and also go to the top of the hills opposite the hotel. Now you can’t but you can from the Mogan side?!
We were unlucky with the weather during the start of our stay, warm but some rain - but then hot and sunny for the remainder. Only had one real sunset.
Love the sound of the waves and the lit hotel lifts opposite on an evening.
We had to leave at 07:45 for our 11:35 flight back! - breakfast opens at 7:30 but will open earlier if you request the day before - don’t do it though as they just give you an awful clingfilmed plate with a muffin, chocolate roll, cheese & ham sandwich, wafer biscuit and three margarine tubs - suggest you make yourself a proper sandwich and take some fruit the night before. The internet was mostly good but seemed to die at times and completely went a couple of times and you had to re-log on sometime later.
Seen some of the other comments on trip advisor- yes too many thoughtless chain smokers; sun beds are plentiful and packed in but it’s the fixed umbrellas that limit any flexibility; tables at meals are close, but no more than any other hotel; lots of nationalities here; we prefer using the stairs, but the lifts are good if you feel the need; entertainment was ok to poor to just walk away - the singers in the afternoon were better; there are black, silver and gold bands but little information on what the differences are and the upgrades don’t seem worth it; the whole site is exceptionally well cleaned;
This is an adults only hotel and has plenty of positives. Although I gave it 3 dots, it would be fairer to give just good.
The staff are excellent; everyone I encountered were polite, helpful and professional. In particular the cleaners do an amazing job. There is an army of them and they work tirelessly to make sure the resort is immaculate.
Arrived late on Monday after the most tedious transfer. Not sure how TUI can justify taking nearly two hours to go 46 miles! The reception staff were helpful and quickly sorted us so we could head to our room. We had missed dinner and food was laid on for the late arrivals; nice touch and much appreciated.
The room was large, clean, well-laid out and had a great view from a lovely balcony. You could easily spend your day on your balcony if you didn't fancy the pool. Bathroom spacious and shower excellent.
The hotel is interesting actually. The way it is built into the cliffs is pretty amazing.
The pools are nice: one deep and one shallow. Plenty of sunbeds-never had an issue finding any.
Couple of things let it down. The first and the biggest one, was the food. Breakfast fantastic so fill up. Lunch poor to be honest. On the Tuesday it was excellent but I did note that there were some suited visitors in so probably bit more effort was made. But apart from that, it was uninspiring, poor in fact. There was not enough choice and it was often not matched to other options. It was also consistently warm opposed to hot. Dinner was a bit better but again not hot enough. Also with lunch and dinner, because the choice was limited/average, most of the more popular items went straight away so people were left frustrated. Dinner had more choice but again some of the issues of lunch persisted. I heard quite a few complaints about the food. Plus tables way to close. I don't want to share my conversation with strangers.
The wine was excellent and it is lovely to be offered something drinkable to relax with. In fact, all drinks, all the time were very good; they were branded and tasty opposed to some all-inclusive hotels the food wouldn't have been an issue if there were eateries locally but there is very very limited choice so no escape. I didn't face paying cabs to get to get food. Others think food fine but I am not big on bland.
The gym was closed-really annoying as it is nice to use and TUI didn't inform before we booked. One of the restaurants was also closed. The hotel offered gym use in sister hotel but it is not the same.
The day time ents need work; a swim aerobics session and bit of darts doesn't constitute effort especially if the gym is closed. The evening visiting shows were fine and I enjoyed the dancers and few singers. There could be a bit more variety.
Hotel run a bus to Mogan, which is a nice touch and it is quite pretty.
I think it is changing to a TUI brand but will need work and time.
Thanks to all the staff; they worked hard.
We arrived on a late flight, the two receptionists booked us in quickly, told us the rules etc, and said that there was a cold buffet for us in the restaurant,just what we needed after a long journey.The suite was spacious, nicely decorated and with a very large circular bed, very comfortable...Plenty of hanging spaces ,three seater sofa and two T.Vs..tea and coffee and a fridge...There was a large balcony with table, two chairs and two sunbeds..Spacious bathroom, good shower,Plenty of wall plugs but no light near the tea and coffee set up,dodgy on a dark morning.The pool area was excellent, the sunbeds were maybe a bit to close but there was plenty of space to move to,and as usual the towel brigade were out early in darkness to claim their spots, funny to watch...
the meals were above average, plenty to pick from, staff were not really bothered, cleared the table, no eye contact that was it. The night time entertainment was reasonable,the piano bar probably the best, the bar staff were cheerful and quick.The TUI rep was very good ,no pressure selling, told you lots about the resort etc.very helpful (MICHELE) Plenty going on in the bay area ,jet ski etc ,and courtesy bus to Mogan in the next bay, worth a visit.Would recommend.
Our suite was spacious and beautifully decorated. We had a lovely sea view and our terrace had sun beds. There are two pools and plenty of sun beds. The staff were helpful and friendly. The food was very varied and tasteful. The evening entertainment was excellent. The hotel is situated in Taurito which has local shops. Puerto Rico and the town of Mogan are just a taxi or bus ride away. Would have no hesitation in recommending this hotel.
DO NOT BOOK THIS if you want noise,bars,clubs, rowdiness. It is an oasis of peace and quiet. We LOVED this hotel. We had a premium deluxe suite. It was stunning, spacious, immaculate, very comfortable. Brilliant facilities, tea,coffee, mini bar, bottled water.all replenished daily. We had a fantastic view over the sea to Peurto Mogan. Watching the sun set from our balcony was beautiful. The balcony was furnished and fabulous to enjoy the view. The weather was perfect
The food...stunning. Breakfast, lunch and evening meal. Huge variety, all beautifully presented. I cannot believe that anyone could complain!!. We travel a lot and this was fabulous. Lovely deserts, freshly cooked meats, fish etc. Fantastic salads, gorgeous vegetables. Fantastic Asian cuisine night, delicious food. And the wine!!
For those who want burgers and hot dogs etc, these are readily available all day.
The staff were kind, helpful, polite and had a laugh.
The pool area had plenty of sun beds, at any time of day. Yes they are close together but there is loads of space to spread out. Not a problem at all, comfortable pools.
The entertainment was usually a pianist early evening and then an act on for an hour around 22.00. If you want gaudy loud standard entertainment, don’t come here. It’s a place for a great ambiance and just relaxation. We loved the pianist and managed to stay up long enough to see a couple of the later acts, thoroughly enjoyable.
There is a walk from the hotel around the small resort of Taurito, it’s very enjoyable, a few shops, a pretty park and amazing views of the sea
We will absolutely return to this wonderful hotel and would not hesitate to recommend to anyone who wants an idyllic location for a restful and peaceful holiday