Wow I had a awesome time staying in this hotel so much activity to take part in the room was clean I stayed for 7 days and I was never bored this is my 5 time I going Magarita but my first time staying in this hotel and I was so relaxed, and I enjoyed every minute staying there the food tasted good everyday a different menu the pool was nice and the beach was so beautiful and relaxing chairs to sit or lay down by the beach a bar at the beach nice music while you relax at the beach and the sevice was great always willing to help you and the bike riding was great and you get internet wifi all over the hotel even in your room there wifi was strong and that was a plus for me and you get one night of dinner in there beautiful private restaurant if you caring your family or just you and your partner care them there you will not regret it it has activity for your children and at night there are shows for your children and your family to enjoy I had a awesome time and I want to thank the managers, cleaners, cooks, bartender, everyone who helped to run this hotel for making us feel so welcome at your hotel sunsol ecoland beach and resort keep up the good work
Beautiful gardens, nice and big pool, big bedroom w/nice view. Nice outside disco where we enjoyed a daily cocktail. Close to a big and cheap meal. We had a great day in Catamaran (Isla Coche).
Cons: Sea view was gorgeous however, I didn't like the sea as well. It was really, really cold (we stayed for one week in June) and full of jellyfish.
I am currently on a week long trip to Margarita that takes me accross 3 different hotels from 28 May to 2 June.
My first stop was at Eco Land from the 28 May to 30 May. It was with great anticipation that I chose to make this the first hotel to stay during the trip. I remember having fantastic times at this location that was previously called Dunes and couldn't wait to see it's transformation after the renovations. What a catastrophic end result.
The once Grand hotel has been reduced to a mere section of what it once was in size. Dunes had at least 3 major pools and 3 casual restaurants, with one more for dinning. Now there is one restaurant, one pool and a little box they call a salt water pool. The grand reception area and lobby is no more. It was been replaced by a desk located in what was once a bar. To add to this nightmare, I arrived in the late evening and there was no electricity. We know that Venezuela has been having it's challenging with electricity, but you would believe that a large resort would have the capacity to provide generated electricity to the major areas. The generators just pushed electricity in the restaurant area. I had to be filling out my data card by flashlight in the makeshift lobby .I had to be escorted to my room by flashlight. The room had the dark appearance of a dungeon. No lights, no air conditioning and no ventilation.
Thank God there was one area of improvement. The restaurant was remodeled and came with an improved look. The food still maintained a fairly high standard. However there were no shows, nothing much to see in the hotel. Those of you who stayed previously at Dunes would be shocked. I must also say that the staff tried their best to make you feel welcomed and the service they rendered under the conditions was excellent.
Our 1week stay at this resort was phenomenal. From the moment we walked off the bus. Exceptional service from the entire staff(gatemen,receptionists,kitchen/waitresses+waiters,room attendants, maintenance, security,nurse,barmen,lifeguards)special mention of Sofia she was awesome going above and beyond to tend to our needs. The operations manager, Angél(chef/omelette man),Jóse(kitchen supervisor),Maria(room attendants manager) not to be left out the amazing and talented animation team. The nightly shows were great the kids were intrigued and had lots of fun. Food was quite tasty and the options were good. I do like that there was variety. Even special area for infants meals. Christmas eve dinner was great but the highlight was the show and seeing how happy all the kids were when Santa arrived.
There was a lot of activities for the kids. The hike to the light house was totally worth it. Great view. Keep in mind this resort isn't complete so I know when it is with all those amenities to come it'll be THE resort to be at.
There were issues in the bathroom but I must say they were addressed promptly. Not only the staff were great but the guests were quite friendly. It really was a family setting like one big resort family.
For sure we will be back!
I have been to Dunes many times over the last 10 years. I have always had a good time. However on my last visit from 17 to 21 December 2017, it was just a terrible experience. What upset me the most is that even though I have stayed at the resort several times over a 10 year period, the hotel offered me nothing to make up for my bad experience. Not even a discounted rate if I choose to return. ABSOLUTELY NOTHING but excuses. (1)The Premium Rooms are far away from the Lobby and there is usually a shuttle to take you back and forth. However on this trip I had to walk on several occasions. In the day and night. In the sun and the rain. This because Dunes ran out of fuel for their shuttle bus and made poor arrangements to get gasoline while there was a brief shortage on the island of Margarita. (2) I was placed on the 3rd floor without an elevator. No one asked me if I was ok with climbing the 40 steps required to get to the 3rd floor each time I had to go up to my room. (3) The key card I was given did not work on the lock. I would only know this after climbing 40 steps to my room. They changed the key 3 times until eventually they had to fix the lock on the door. (4) Juices were served at several meals and many times there was no ice for the juice so you had to drink it at room temperature. (5) I wanted to use the pool and there was no towels and no one to get the towels from in the premium section the day and time I tried to access the pool. (6) This is an all inclusive Hotel and in the 5 days I was there, chicken was only served twice.
The only thing that was pleasant about the trip is the willingness of the staff to assist. They were always friendly and helpful. However even though the manager was always willing to speak, he attached no value on retaining me as a client who has been a guest over the years. As I stated previously Dunes was prepared to offer me nothing to retain my business. As a result I am returning in January 2018 and I will be staying at Sunsol or LD Plus.
Trinidad and Tobago