Mansion Tarahumara is wonderful. Get rooms 211 or 212 if you can - these offer stunning views of the canyon behind the hotel grounds. The other rooms appear to be cottages on the side of the hill facing away from the canyon. The whole grounds are like wandering around Hogwarts, and the dining room is astounding. The service is wonderful, be prepared to stretch your familiarity with Spanish if you are a beginner, as I am.
We visited out of season, so the pool and hot tub were not in service. No matter. The food in the main room is very good, and quite reasonable. There is a walking tour to a small village nearby at 3:30 each afternoon - the guide does a good job of stretching his knowledge of English, but if you're not conversant with Spanish you'll miss a fair bit (as I did, I'm an idiot when it comes to Spanish). Still, it's worth taking the tour. I offered $200 pesos for our tour (2 people), which was well received.
Almost any room you stay in will involve some up and down hill walking. For rooms 211 and 212, a lot of stairs. A lot. The staff will help you with luggage, but you will be climbing and descending a lot of stairs (I'm an actuary, I counted 314 stairs, plus up hill pathways). Well worth it, but a noticeable effort to get to the stunning views. If you stay in a lower room, you can skirt the hill to still see stunning views over the canyon. This hotel is wonderful. The owner and the staff are extremely helpful. If you speak Spanish, it's seamless - I don't and it was still wonderful.
Incidentally, there is a hotel next door that we heard charges $400 US for rooms, and $100 US + for dinners. Also on the cliff facing the canyon, you can see it from the paths around the edge of the canyon. No need to stay there, unless you're so inclined. That hotel is recognizable by outrageous orange colouring on the outside. Stay at Mansion Tarahumara instead, and have a wonderful experience.
We were site seeing in the Copper Canyon during the second week of November, 2019. Our guide suggested we might enjoy this hotel. We certainly did!! The lady who owns the hotel could not have been more pleasant and helpful. We were told by other departing guests to ask for Rooms 209 and 210 which were the highest rooms at 7000 ft. The hotel provided us with dinner which started with delicious carrot soup and then pork chops with a sauce that was very good. Breakfast was a buffet style as there were other groups staying at the hotel as well. The rooms were very clean. The view from our balcony was describable. It really has to be seen to be believed!
In the morning we had a few minutes to look around the hotel grounds. There was a swimming pool and hot tub which we did not use. They both looked very clean.
There are lots of stairs to some of the rooms so I would suggest if climbing is a problem for you I would recommend staying in the rooms on the lower levels.We were at the top and an employee and car did bring our luggage most of the way up. The employee carried our suitcases right to our room and came back to get them in the morning.
I highly recommend staying at the EL CASTILLO!
No question wonderful friendly staff. Dining room food wether BLD was always good. The property is tired maintenance poor. Yes a bit of a hike to the upper rooms yes lights still out one needs a flashlight. Available from the front desk a bumpy ride up only unless one phoned the front desk on your cell assuming you have service we did not. The bed was comfortable bathroom tight and the sink by the front door is low , it looks it was after thought opps still need to install a bathroom during construction. The view makes up or the short comings.WIFI lobby only.
I had a nice enough stay, but I think the hotel is overpriced given the state the rooms were in (if my room was representative). It has the potential to be a really nice rustic hotel.
Good: Fabulous view from upper, canyon-view rooms, friendly and helpful front-desk staff. Front-desk staff speak good English. Included a hike along the canyon rim lead by one of the staff and shuttle to and from Adventure Park. Large rooms.
Bad: To reach the canyon-view rooms, you have to either climb a steep hill or get the staff to drive you up in a van. Even if you take the van, you have to walk up the last steep uphill walkway and three flights of stairs. Canyon-view rooms are only for those in good physical shape! The path up the hill is poorly lighted - take a flashlight when you go to dinner. Also, I was disappointed in the state of my room: 2 of 4 light bulbs in the overhead light fixture burned out, torn curtains, igniter in the wall heater didn't work so no heat (would have been nice after I got soaking wet out in the rain), rubber door gasket left in chest of drawers, plastic bag (?) stuffed under the window opening (to reduce drafts?), suction cups on shower soap dish didn't work so I had to put the soap dish on the floor of the shower. It seemed like management hadn't been up there to inspect the rooms in a while. I would have thought the maid would have noticed at least the burned-out bulbs and the soap dish.
Other comments: I was there between seasons so the hotel way maybe 25% full.
The food was OK, mostly nothing special but not bad. The times for the shuttle to the Adventure Park were clearly posted on a sign in the lobby; I spoke with some other travelers who had missed the shuttle and had to walk; I got the impression that they had forgotten to ask about the time and didn't notice the sign.
Rooms are ok. You can also get a good view of the canyons if you walk to the top of the hotel. Service was very bad; only one option for dinner/lunch and at a very high price -- try eating in the town instead. They don't tell you they will charge you for certain services even after they imply those services are included. Overall: ok rooms, very bad service. You can get better hotels in the area for the same price or even less.