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Glenstone Lodge Questions & Answers

North Little Rock, Arkansas

I would like to know how this Hotel stays in business? It is absolutely awful. Lack of Maintenance is apparent in all areas. Mold in the Ice Machine, Smell of mildew in the room, and Lobby. This hotel is run down and on-line pictures must be from 30 years ago. It is quite apparent Management is milking this building for all it is worth, prior to demolition.

over a year ago Answer

12 answers

Property representative
ClaudetteGeo
Gatlinburg, Tennessee
Helpful answer
4
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Not as helpful

Dear Frederick, I am really sorry we didn't meet your expectations. All of the rooms have been renovated and NO we didn't have anyone from the staff posting any reviews, the replies below come from satisfied paying customers. We hope a member or our staff was made aware of your discomfort with the different issues stated. All of the photos posted on the website are less than a month old, they are thru pictures of the hotel as of now. We certainly hope that this did not hinder you from fully enjoying yourselves while in Gatlinburg. It is our sincere hope that you may allow us another opportunity to better exceed your expectations. Thank you/

over a year ago
Westerville, Ohio
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3
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Not as helpful

I would agree with the other responses. Our stay was plesant and the location is excellent. As with any hotel, you can go to the desk and ask to be changed to a different room if you have issues with where they put you. And, no matter where you stay, always check out the room as soon as you enter it. If there is anything amiss, call it to the attention of the desk staff immediately.

over a year ago
Alexandria, Kentucky
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2
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I didn't encounter any problems mentioned

over a year ago
Torrington, Connecticut
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2
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Our experience was quite different than yours, sorry for your bad experience. The pool area was in big need of renovation but was usable and the stairs to the second floor from the lobby needs new carpet but our room was clean and comfortable. We used ice from the third floor machine and it was fine.

over a year ago
Lexington, Kentucky, United States
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2
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The hotel might be a bit dated but my family has visited at least once a year for the last 10 years or so. This year I noticed many improvements in the building and rooms. The big draw for us is the indoor pool and location. Glenstone is a great family hotel.

over a year ago
Jefferson City, Missouri
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2
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I agree with the others. We enjoyed our stay and did not encounter the issues mentioned

over a year ago
Denver, Colorado
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2
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Our room was fine and the price was right for what you got. I've stayed in much more expensive hotels and had a bad room that we had to change from. Like the others said, ask for a different room next time.

over a year ago
Ashland City, Tennessee
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2
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Our room was remodeled and clean. Maybe you are just someone that is never happy. Take a tent next time.

over a year ago
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2
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Our room had some issues but it was clean. The hotel was needing some repairs but for the price it was priced low and great location. Hotel could use some updating.

over a year ago
Charlotte, North Carolina
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1
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I'm bring my hubby and my 2 teens here for my hubbys birthday. None of us have ever been to gatlinbury and are so excited. I hope everything turns out great. :-)

over a year ago
Scottsburg, Indiana
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0
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The room I was given was newly remodeled. everything smelled fresh and was clean

over a year ago
North Little Rock, Arkansas
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-1
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Quite Sad response by Derick W., my review was based on Fact/Data unlike your opinion which has no first hand knowledge of my experience, unless of course your on the Glenstone Payroll, which is strictly prohibited by Trip Advisor.

over a year ago
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