We are traveling with a child who has food allergies. We are prepared for emergencies on our end, but what accommodations does the resort provide to minimize the risk of contamination and or be sure there are “safe” food items available? I did email the resort, but the response only addressed my questions regarding medical services on site and the distance to the nearest hospital. Thank you.
In this case, when contacting us please specify the kind of allergies your child has. So our team take the note and prepare a letter for your arrival, which you can present at restaurants for further assistance.
After traveling to the resort, I’d like to add information based on our experience.
1)I recommend notifying the resort ahead of time what your specific food allergy is. If they do not offer, you can request a letter stating what the food allergy is, which guest services will print in both English and Spanish. The letter is to be presented in each restaurant. We also always carry laminated food allergy cards printed in both English and Spanish.
2)Language can be an issue, so be prepared. We had to keep asking questions and making new contacts in the restaurant, until we found the right person to understand what the letter meant. Then I was directed to a chef and another chef. I was still leery, as they couldn’t fully understand me; however, I kept talking and asking. Finally, we were matched up with someone who understood and answered our questions fully or went and found the answer. After that, it was mostly smooth sailing until our last night.
3)The menus in the restaurants serving dinner are keyed for special dietary requests and or allergies (vegetarian, gluten free, nut free); however, the buffet is not. There is a card labeling the item, but nowhere does it have an ingredient list or a similar dietary key. We had to ask about several dishes to be certain they were safe, and the communication was questionable at times. As a result, we frequently stuck to only whole foods without accompaniment or sauces, etc.
4)Keep in mind that not all servers and staff read, and therefore may not understand, written Spanish even though they speak it. We experienced this a few times during our trip. One such experience was when the waiter brought us food that we didn’t order at dinner on our last night. We had pointed to the menu, but everything ordered off that menu was incorrect. It was not a mixup of one thing. Sadly, some of the food served to the table contained the food allergy ingredient. Fortunately, we immediately recognized it was not the meal ordered and did not taste it. Instead, someone else at the table ate that meal, and we went to the buffet afterwards for something else.
5)Dianah and Henry took very good care of us. Henry checked on us daily and made sure the chefs in our dinner restaurants knew we were coming with a food allergy present at the table. If there was a question about a food, he would go to the kitchen and get the answer, if he didn’t already know. He went above and beyond, which alleviated much stress. He was not there on our last night. If he was, I have no doubt the mixup would not have occurred.
As you know there are differnt levels of food allergies and depending on the complexities of those allergies, special attention may be required. I personally don't have any food allergies, but a couple in my party did. My parties' food allergies included peanuts and shell fish, which are more common and easier to deal with.
The Now Larimar Food & Beverage Department has all the bases covered, as far as your basic food allergies are concerned. All the food selections on the menus and at the buffet are clearly labled.
Now, if you experience more detailed food allergies, I would encourage you to speak with the Food & Beverage Manager. During our visit, we spoke with Dianah. Either her or someone else in her capacity will make sure each chef on duty during your visits to any of the restaurants will address your food allergy needs.
Thank you. I did send an email on 10/30 directly to the resort; however, my food allergy concerns were not answered or addressed. AMResorts parent company also forwarded an email to the resort on 11/15 (yesterday), and I am awaiting a reply.
Get an answer from Now Larimar Punta Cana staff and past guests.