They promise you one, and YES you are entitled to one. However the chances you actually get a refund are nil. Even worse their corp. structure provides little room for recourse. So anyone thinking about staying here, ask yourself..do I have $350 to stay in a filthy, unclean and haphazardly maintained tiny room where the management has no respect for his establishment no less you. If you say yes..This is the place to stay.
Get an answer from Budget Suites of America staff and past guests.