I see in the details that children ages 7-12 cannot participate. My children are 10 and 13 and both very experienced bike riders. Can exceptions be made? We would love to have this experience as a family.
You should call the shop and ask john directly, he is really helpful. The bikes are quite big.
Thank you for your answer. That makes sense. My daughter is 5'5", so she shouldn't be a problem, but my son is a normal 10 year old as far as size goes. I will try to reach out to him directly as well. Thanks again!
I think that part of the issue is the size of the ebikes available to rent. I'm a small adult, and since I was one of the last people in to rent that day, he had a hard time accommodating even me. I don't think the ebikes come in kid sizes. He was a super helpful guy, though (Scottish, so communication should be easy for you), so if your 10-year-old is huge for his age, he might be able to make an exception, assuming his liability insurance isn't an issue. Have you contacted him directly?