I booked a guided gondola tour with Venice Events through Viator. In the confirmation, it requires me to confirm via phone at least 24 hours in advance of the tour. I am not able to call the international number listed. (It is not a toll-free number), and we will arrive in Italy just that morning. Is there a way to confirm via email? Or is there a toll-free number that can be used to confirm? Thank you.
One possible option, and it may be a stretch, is email the hotel you're staying at and see if they are able to call them for you to find out. I know I've emailed them a question and it took AGES for them to get back to me and then another time I never got a response at all. That said, I had a great experience with them for the ball I went to and the organizer did something special for me knowing it was my birthday.
The email I have on my ticket is probably the same as you have but if not it's to a gmail incomingveniceevents
I hope this helps and isn't too late.
Sorry but I don't know.
Try going to the Venice events website itself. ( I tried to put the link up but would not let me send it) I googled Venice Carnivale 2017 and they are the site with all of the tickets for the balls. They are good at getting back with you quickly. My only other suggestion would be call when from your hotel after you check in +39 041 5239979
I hope this helps and you enjoy your trip.
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