I want to book a small group tour of the Colosseum underground, but the website will not give me a definitive time until after I book. Can I cancel if the time will not work for us?
I talked with them about all details via email in advance. They were very responsive and incredibly helpful.
I found them very easy to work with. I believe the Colosseum tours are limited so they can’t give you a definitive time but they are more than willing to work with you. It is a great company.
I recommend calling the office. They are super helpful and speak English
We only used Walks Inside Rome for a cooking class, which was great, by the way . For our small group tours (no more than 12-15 people), we used another well regarded tour company, Walks in Italy. We didn't do the underground tour, but they have them, and I believe they were at specific times. The two tours we did take, of the Colliseum and Vatican, were of very high quality. It may be that the larger tour companies are able to nail down specific times and smaller ones have to wait for availability.
We did everything thru our agent
I also requested a small group underground to enhance our private colosseum tour. I had to switch the dates around a little but they accommodated us beautifully.
My understanding is that there are a limited number of entries for the underground Colosseum tours and therefore when you book you cannot put in a definitive time. If you contact Walks inside Rome and let them know you have a definite time they will tell you they’ll do their best to accommodate it but they can’t guarantee it. I believe they let you cancel but you will have to ask them that question. I found them very good to work with.
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