We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Big Bus Tours Berlin Questions & Answers

Rio de Janeiro, RJ

I had problems reserving tickets online.

I bought 3 Berlin Premium Ticket for EUR 81. For my surprise, in the confirmation e-mail, the total price changed to EUR 105! Besides, the voucher shows a 1 day hop-on hop-off in Berlin, instead of 2 days of the Premium Ticket.

Another problem was reserving the Budapest & Vienna Tour Package. Only after the purchase I saw the information that the ticket needs to be redeemed in Budapest first. However, I will be in Vienna before Budapest.

I would like a refund of all tickets.

I filled a contact form in the website on July 30 and so far no one has contacted us to resolve the issue.

1 month ago Answer

1 answer

London, United Kingdom
Helpful answer
0
Votes
Not as helpful

Dear Andre, Thanks for reaching out via TripAdvisor. My apologies for the delayed response. I have now taken over your inquiry and will be contacting you shortly via email.

Julie

1 month ago Google Translation
Add your answer
Posting guidelines