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Big Bus Tours Berlin Questions & Answers

Rio de Janeiro, RJ

I had problems reserving tickets online.

I bought 3 Berlin Premium Ticket for EUR 81. For my surprise, in the confirmation e-mail, the total price changed to EUR 105! Besides, the voucher shows a 1 day hop-on hop-off in Berlin, instead of 2 days of the Premium Ticket.

Another problem was reserving the Budapest & Vienna Tour Package. Only after the purchase I saw the information that the ticket needs to be redeemed in Budapest first. However, I will be in Vienna before Budapest.

I would like a refund of all tickets.

I filled a contact form in the website on July 30 and so far no one has contacted us to resolve the issue.

1 month ago Answer

1 answer

London, United Kingdom
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Dear Andre, Thanks for reaching out via TripAdvisor. My apologies for the delayed response. I have now taken over your inquiry and will be contacting you shortly via email.


1 month ago Google Translation
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