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Riverside Barn Questions & Answers

Chesterfield, United Kingdom

Dear staff at Ribchester barn,

I would like to write a formal written complaint after a recent visit on 24/06/16 to your accomodation which didn't even last one night due to disgusting service and unacceptable standards for 5 star.

This stay was generously bought as a wedding present for me and my husband as we could not afford a honeymoon ourselves, we also had to pay additional money to fulfil our stay at a weekend.

My question to staff is do you have an e-mail so I can outline my concerns as a formal written complaint directly to you, and I will also be requesting a full refund due to the accomodation and facilities not being used by us for reasons I will outline in my complaint.

Your swift response and complaince with this issue would be much appreciated and will prevent me taking this issue any further.

Thank You

over a year ago Answer

1 answer

Property representative
Sarah B
Ribchester, United Kingdom
Helpful answer
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Hi so sorry you feel this way for some reason trip advisor won't let me put my email address on so if you call on 01254 722000 and ask for Charlotte we can address your prop,emus u fortunately I am away until the 28/7/16 but if you prefer to speak with myself after this date my number is 07921040535

Kind regards

Sarah

over a year ago
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