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The Boutique Hotel Questions & Answers

St. Catharines, ON, Canada

Well....here's what I'd REALLY like to know:

Your OWN website AND Expedia's booking page say your hotel has a 2 day's advance FREE cancellation policy. (No charge for cancelling as long as you do it before 2PM two days before check-in.

AND YET....when I received my confirmation from Expedia, it said: "Important Hotel Information

This reservation is non-refundable and cannot be cancelled or changed."

Would somebody please make up their mind about your cancellation policy......and then TELL us what it IS!! (especially ME, because I have a booking)

Thanks,

Michael

over a year ago Answer

3 answers

Limerick, Ireland
Helpful answer
0
Votes
Not as helpful

Good Morning Michael,

On Hostel-world - There is no non refundable rate set up so that is why you cannot see any mention of it, we just have a basic standard rate set up on the website which gives you a Free Cancellation. before 2 pm 48 hrs before.

On Expedia you can see when booking the room type on double + single rooms you do get the option of a NON REFUNDABLE RATE + A FREE CANCELLATION rate if you look on any night again you can see this. ( i have copy + pasted this below).

When booking NON REFUNDABLE ROOMS on Expedia before entering any of your details it states - "This special discounted rate is non-refundable. If you choose to change or cancel this booking you will not be refunded any of the payment".

Below is copy & pasted from the website when booking rooms for 1 night, 3 different rates come up, you can see these rates are clearly stated before you have even booked.

Room sleeps 2 guests

(up to 1 child)

Non-Refundable

Free Internet

No Expedia booking or credit card fees

Recommended for you

1 room left

Price is now:€59.00 Price was:€65.00 Sale!

BOOK BOOK STANDARD TWIN ROOM, EN SUITE OPTION 1

It only takes 2 minutes

Standard Twin Room, En suite Option 2

Room sleeps 2 guests

(up to 1 child)

Free Cancellation

until Sun, 23 Aug

Free Internet

No Expedia booking or credit card fees

1 room left

Price is now:€65.00

BOOK BOOK STANDARD TWIN ROOM, EN SUITE OPTION 2

It only takes 2 minutes

Standard Twin Room, En suite Option 3

Room sleeps 2 guests

(up to 1 child)

Free Cancellation

until Sun, 23 Aug

Breakfast Included

Free Internet

No Expedia booking or credit card fees

1 room left

Price is now:€69.00

BOOK BOOK STANDARD TWIN ROOM, EN SUITE OPTION 3

It only takes 2 minutes

I hope this is now explained clearly to you, If you do have anymore questions PLEASE CONTACT us on 061-315320.

Kind Regards,

Reception

over a year ago
St. Catharines, ON, Canada
Helpful answer
0
Votes
Not as helpful

You are deceptively mistaken.

Your own website hostelworld(dot calm)

.........and Expedia's listing of YOUR HOTEL

.....both say you have a two day cancellation policy!!

There is NO MENTION of a "standard" OR a "non-cancellable" rate ANYWHERE on either site.....nor was there any mention of anything being non-cancellable UNTIL I received my confirmation.

This is blatantly misleading and your management AND Expedia's will be hearing further from me. (If you think you DO have a link to a webpage that makes any reference to cancellation other than your own page....which says FREE CANCELLATION all over it.....by all means post a copy or a link to it here!

over a year ago
Limerick, Ireland
Helpful answer
0
Votes
Not as helpful

Good Afternoon Michael,

There are 2 types of rates available when booking at the Boutique -

A Standard rate & A non refundable rate.

There is a 48hour cancellation policy on all standard rates & non refundable rates are non refundable & the amount is taken when booked.

The reason for this is non refundable rates are cheaper then standard rates, if you book anything non refundable the price will be taken straight away!

We hope this answers your above questions, if you have anymore please call us on 061-315320.

Kind Regards,

Reception

over a year ago
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