Hi, I was just wondering whether it's worth upgrading to a premium room? Staying for two nights and am concerned about recent reviews, thanks
well it depends how demanding you are, i find the room and the service fine but not sure about food, remember its a 4 star budget hotel not luxury !
some people spent some times in Philippines and they expect the same service here in uk, well expect the same standard of hygiene but deff not same level of service.
so its always a gamble.
Ours was a basic room and couldn't fault it, we had no problems. The outside is tired and dated but our room was fine, food and staff were really lovely hope that helps
We were very disappointed with the hotel
Get an answer from Mercure Norwich Hotel staff and past guests.