Hello. I am booked at the grand mayan and I also have guests booked at the mayan palace in early 2018. Can the guests that I'm bringing access the water park and the lazy river?
Please call us at 1-800-292-9446.
We were unable to get a day pass for the water park when we stayed in the Mayan Palace in July 2017. They told us that we may be able to get passes if we attend the "90 minute" tour. We declined.
There are these great gold carts that zoom around all the properties, a serious shuttle system. You just tell the driver where you want to go. We never waited more than a few minutes to get on our way.
They can get a day pass from the concierge desk at there hotel you will have to pay.
Get an answer from Mayan Palace Nuevo Vallarta staff and past guests.