We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

DoubleTree by Hilton Hotel & Suites Houston by the Galleria Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and other travellers.
Answered | Most Recent | Fewest Answers
  • English first
  • Spanish first
  • Swedish first
  • Any
English first
English first
Spanish first
Swedish first
Any
English first
Christchurch, New Zealand
Show all answers (2) Answer
over a year ago
Show all answers (4) Answer
Houston, Texas

Short story: Omg, I was walking from the front desk trying to get token for a wash. The Manager thought I was off the street and the manager called the police to put me out the Hotel.

Long story: December 3, 2016. About 2pm The Manager On Duty ( and 3 other employees called the Houston Police to have me extracted from the hotel. Even thou I made it clear to them that I am and have been a guest in the hotel many time before. These 4 employees followed me about the hotel. One of them followed me into the men's room while I was sitting on the toilet. This went on for 20 - 30 mins then houston police showed up. Omg they called HPD! In the Lobby in front of guests the 4 of them and the police surround me in a attempt to subdue fashion. (at one point the office threatened to put hand cuffs on me) Finally the valet person who parked my car name Mrs. Treasure (African American woman) walked over close enough for me to see her. I then pointed to her for help. I spoke out "help me please, tell them you parked my car" Treasure assured them I was a guest. Just when I thought it was over the (MOD) Guest manager asked the officer to be sure I was a guest and escort me to my room. (My Laundry was still in the washer on the 2nd floor awaiting to be washed) when me and the officer got to the room I knocked on the door after 3mins or so my wife woke out of her sleep and opened the door. she was frightened when she saw me standing with the officer. We were so upset with what happened we cut our stay short and checked out. ‎OMG, I left my laundry in the washroom at the Doubletree. Class Action.

over a year ago
Show all answers (3) Answer
Austin, Texas
Show all answers (3) Answer
Arlington, VA
over a year ago
Show all answers (6) Answer
over a year ago
Show all answers (5) Answer
Miami Beach
Show all answers (1) Answer
Show all answers (5) Answer
Taylor, Michigan
over a year ago
Show all answers (2) Answer
over a year ago
Show all answers (9) Answer

Questions? Get answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and past guests.

Posting guidelines  
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?