My husband and I could have written this review. Except our room had terrible noise in the ceiling like there was someone above our heads. The chair was in terrible condition with the arms totally scratched off and the carpet all stained. The fourth floor reserved for diamond members but there was nothing diamond about this hotel. Second night we had a leak with carpeting all wet from previous damage that wasn't taken care. They moved us to another room which looked more like what we should have had at check in. Staff are nice but hotel needs up grading badly. Wish we had read reviews before my husbands company made the reservation. Shuttle is a nice touch with two great drivers.