I have a reservation this October, when I called to check room selection and make requests for specific rooms, the staff didn’t seem to be very hospitable. Before I pay almost $1k a night for a Royalty Villa I want to be certain I’m going to get the level of customer service I expect. Has anyone had issues with management or staff prior to arriving regarding room selection/special requests before? Should I just avoid this hotel and look elsewhere? The reviews are hit or miss and my first encounter with the hotel was not reassuring.
I have a reservation to stay at Sanctuary Cap Cana from 9/7 through 9/11. Could you confirm that the renovations scheduled to be completed on September 1, 2018 are on schedule to be completed? Will the restaurants, beach, and lobby be open? Also, what impact do the ongoing renovations scheduled for completion in December 2018 have on the use/views/enjoyment of the remainder of the resort?
Curious if there are beach huts available to reserve? If so, how best to make a reservation for our trip in November? Thank you.
I have a trip booked in mid September, but I’m concerned about the sargassum seaweed issue. What are the current beach conditions?