Overview
About
Passengers: 2,252 | Crew: 852
Passengers to crew: 2.64:1
Passengers to space: 36.8:1
Launched: 1997
Decks
- Deck 2
- Deck 3
- Deck 4
- Deck 5
- Deck 6
- Deck 7
Additional decks
Deck 2 layout
Cabins
Spacious Ocean View Accessible (1M)
Interior (6V)
Ocean View (6N)
Ocean View (2N)
Ocean View (1N)
Ocean View (3N)
Interior (3V)
Interior (2V)
Interior (1V)
Cabins
Balcony
Cabin size: 191 - 350 sq. ft.
Connected rooms: 44
Accessible rooms: 4
Maximum passengers: 5
Number of cabins: 154
Reviews
Traveller rating
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We had a fabulous experience cruising for 13 days to the Caribbean out of Baltimore. Staff is absolutely wonderful and food was outstanding. L signed up to go again as our Valentines treat. Highly recommended!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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This review is for an 8 day cruise on Enchantment of the Seas. departing from Baltimore, MD there were stops in Charleston, SC (day 3), Port Canaveral, FL (day 4), Freeport, Bahamas (day 5), and the RC private island, Perfect Day at Coco Cay (day 6). The last two days are at sea as the ship returns to Baltimore. One of the first thoughts about this cruise might be, “you’re leaving from Baltimore??? In January???” While it was definitely chilly the first couple days, both the indoor and outdoor pools were kept warm. Also, what better time than winter to enjoy the whirlpool hot tubs on deck? a I had a great time watching the Sunday NFL games on the big screen from one of the outdoor hot tubs. By the time we got to Florida and the Bahamas, temperatures peaked in the mid 70s and was just beautiful weather. No complaints at all on that front. This was the first cruise with my family of four, including a 7 and 9 year old. The experience as a whole was… nice. Nothing exceptional, nothing terrible, no drama to speak of… just… nice. What we paid for and my thoughts on the options…: - Interior room located near midship. This was the best and biggest money saver compared to getting a cabin with a view or balcony. There wasn’t a single time that we wished for a window or balcony because we were hardly in the room except to sleep. Being located near midship in an interior room also means less noticeable ship motion. That’s great if you tend to get a little seasick. The downside is that the room was pretty old and dirty despite the best efforts by a very good stateroom attendant - Internet for one device. I would have been ok without it, but I’m an internet addict. There… I said it. It’s satellite internet so you definitely can’t expect high speeds for streaming. It was good enough but definitely nothing impressive. - One soda package My biggest issue with the soda package is that there were only two machines on the ship for the refills, and most of the soda options were out. Plenty of coke and added flavors like cherry, vanilla, etc, but that was about it. - One refreshment package that includes all non alcoholic drinks including mocktails, Starbucks coffee and refreshers, Red Bull, fresh squeezed juices, ginger beer, etc. I would have been ok with a second soda package, but it was really nice to have all those other options. I definitely made good use of it. Now I’m not a big alcohol drinker, and certainly not big enough to justify the cost of the all inclusive drink package. However, this package made a lot of sense for several reasons. (1) I had some mild sea sickness and a steady supply of Gosling ginger beer really helped settle my stomach. (2) If I wanted a cocktail or other mixed drink, I would get the non-alcoholic version under my refreshment package, and then order a shot of my preferred liquor and mix it in. That reduces my cost from nearly $17 per cocktail to just $8 for the shot (automated 18% automatic tip factored in). My only disappointment with the package is that the Starbucks ran out of Chai Lattes, refreshers, and Frappuccino by day 2 and never got any more. Also they were often out of one or more of their snack and dessert offerings on display - 4 passes to the water park at Coco Cay. I ordered four since my wife or I had to accompany the kids into the water park. Not sure what age is required for kids to get in and out on their own. - $80 for $100 in credit for the kids’ arcade. The pictures online made it look like the ship had a nice little arcade, but OMG was that a rip off! I don’t care how much your kids like arcade games, don’t waste your money. The reality is that there were just two video games. Both old racing games. The rest of the machines were those scam “win a prize” machines e.g., those claw machines where you try to get it to pick up a prize. I would bet good money that not one person managed to win a single prize from any of those machines. Total rip-off as the claw just opens up with the slightest bit of friction. No way is it picking up anything, but that’s where my $80 went for the most part. Each game/attempt was $2-3 as well. Insane. If your kids really want to play some of those, just add some money to their seapass card at the arcade, - We didn’t pay extra for the upscale restaurant, or the chefs table dining experience. My wife and I did that on a past cruise and didn’t think it was worth doing it again. Don’t get me wrong… the food was very good, but it’s a big up charge that just isn’t worth the money unless you are celebrating something special like an anniversary. - The Adventure Ocean day camp was the best thing onboard for parents in need of a break. The camp has early afternoon, late afternoon, evening, and after hours sessions. The last one is for after 10pm, and they charge $8/hour (tip included) for that extra service. If your child is old enough (8 or 9), you can give permission for them to check themselves in and out so you don’t even need to drop off or pick up except when docked at port. Both my kids had a great time at camp and made friends with other children their age. The staff also maintained good communication with parents in case of any poor behavior, or bumps & bruises. The best thing I can say about the camp staff is that they actually interact with the kids throughout the day. I heard stories about other cruise lines where kids would be given or shown a game, and then left to play while they did other things; just watching out for any trouble. - Entertainment options were typical for any cruise, although I would have liked to see more creative activities and competitions to enjoy with the kids. The entertainment options throughout the cruise were ok, but nothing special. Some of the events like trivia, name that tune, etc. were just plain bad. For example, there was a name that tune game for cartoon songs. The problem was that most of the songs played had background singers that said the name of the show like, “down at fragile rock!” And, “na na na na na… Inspector Gadget.” Seriously? Also, it’s not like there was a prize or anything. Just, “that’s right… you got it. Good job… now here’s the next one…” gimme a break. Probably the most fun activities were for karaoke and some of the games with the kids where you collected raffle tickets for a drawing at the end. The stage shows were enjoyable but nothing to write home about. - Probably half of all the cruise activities were geared to squeeze more money from the passengers. For example, there were regular events in the ship’s duty free shopping area for everything from liquor, to watches and handbags. There was also a big effort to get people interested in buying artwork during the cruise. There were art “seminars” and auctions throughout the trip. Then of course there are teasers for treatments like 5 minute massages, and seminars on hair and makeup For tips, the cruise makes it clear they automatically add an 18% gratuity to everything, although it seems you can change that if you prepay gratuities. Not sure how that works. Regardless, when you see a receipt for any charge, there is always a line to add additional tips. The guest services desk also has envelopes so you can tip specific crew members like your room attendant or wait staff member in the formal dining room. - Probably the funniest and most “naked” money grab by the cruise was a bingo competition on day 7. Everyone participating paid anywhere from $50-$100 or more as they had different sized “packages” of bingo cards, daubers, shirts, etc. Prior to the event starting time there were huge lines of people hoping to win big,l. Here’s the thing though… Nowhere is there any listing of payouts/jackpots planned for the event. The biggest payouts were tiny in comparison to all the money the ship took in, One woman who claimed to have been on 46 cruises confirmed the same, and laughed at the situation which was clearly comical to her. She completely agreed the cruise ship always keeps most of the money. The lesson here is the same one most people learn after taking big losses in a ship’s casino… the game is rigged against you. However, you can’t win if you don’t play, so if you want to spend the money anyway, more power to ya. have fun! - The best part of the cruise was definitely the RC island, Perfect day at Coco Cay. The island is really great, with plenty of fun options that don’t cost extra. Loved the oasis lagoon pool and swim up bar.. there was a really good DJ there as well. The water park was impressive, and the “snack shack” in the water park definitely had the best food with its crispy chicken sandwich, mozzarella sticks, funnel cakes and more. Skippers grill was an ok buffet but not quite as good as the windjammer buffet on the ship. Mostly burgers, dogs and some very disappointing tacos. - After that great day at Coco Cay, we definitely started experiencing severe buffet fatigue. Most offerings seemed more and more similar. Even desserts seemed bland and nothing special. We also found most everything was too heavily seasoned, or at least super salty. we definitely at less and less with each meal, which given all the obvious weight gain was a good thing. as I finish this review, it’s the evening of day 7 and both my wife and I look forward getting back home. I can’t say for sure this will be my last cruise, but I honestly have no desire to do this again. I’m thrilled the kids had a great time though, and they would be the only reason I’d consider another cruise. - The ship’s staff were mostly great. Everyone was upbeat and happy to help. My only issue related to a couple snafus with our assigned time in the formal dining room, and also the drink packages we purchased, While the dining room mixup was sorted within a day, I had to keep going back to guest services because they couldn’t properly fix a problem they agreed to address. I must have stood in that line at least 6-7 times during the cruise. Stateroom size and amenities: ** Stateroom Attendant: **** Breakfast Buffets: *** Lunch Buffets: ** Dinner Buffets: ** My Fair Lady Dining Room food and service: ** Shipboard activities: ** Adventure Ocean Day Camp : **** Bar Service: *** Soda Package: ** Refreshment Package: *** Voom Internet Package: ** Starbucks and Ben & Jerry’s kiosk: ** Guest Services: ** Overall We gave this cruise two out of five stars.I’m really happy the kids loved it, and of course this was their first time so they had nothing to compare the experience. My wife and I just didn’t feel the same, and would have been happier planning a completely different type of vacation…
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Onboarding/Off-boarding was pretty good. It was easy to get on and off the ship. Things do move a little quick so be sure to have your passport and IDs ready. We had to walk four floors of ramps and that can be a bit exhausting if you have a heavy bag with you. For Food/Drinks, I would recommend bringing your own snacks and sodas/juices (check cruise guidelines to be safe). When it came to dining in the main dining halls — I wasn’t too impressed. It was basic food and nothing to write home about. Though the servers were amazing, the food wasn’t and came in small portions. Everything needed some extra seasoning. But if you’re not used to three-course dining experiences, at least try it once. Just be prepared. In regards, to the windjammer… I thought it was a little better than main dining because they had variety of food that you could pick from the bar. Breakfast was standard and same every morning. Each night had a different theme—from Indian to Jamaican. Some of the food was cold and we wish there was a variety of free drinks. They had a very sugar-loaded orange juice that I couldn’t finish. Also, it’s recommended to bring gloves because all of the non-washed hands touching the serving utensils was disgusting. Cocktails were extremely weak and watered down! Not worth the price you pay at the bars (with the high gratuity). Specialty Dining — Chef’s Table was EXQUISITE…all the food and wine had us feeling amazing. Everything was delicious and they took really good care of us — pampering us like royalty. It’s highly recommended—I would do this at least once per trip. Food spans from lobster salad to amazing soups to mind-blowing cocktails. The sliced scallops from Chef Eduardo and team was amazing and the filet mignon was perfect. It was also very fun to try different wine pairings with the different plates. And for Chops Grille, the customer service was excellent. The best thing on their menu was the truffle oil-infused mushroom soup and the warm chocolate cake. I would not recommend the red velvet — did not taste like grandma’s… tasted generic. Wine (Sauvignon Blanc) was good! In terms of Customer Service, Agus (our cleaner) was amazing, polite, and always left fun towel animals on our bed. He catered to our every need, even providing pillows. Guest services and the attendants around the ship were great!!! But there were a few bad apples in the bunch to include a rude cyclist instructor who also sat in at the front desk at the spa. There was also rude workers at the cafe and ice cream stand who were very short with us. The cupcake decoration facilitator was really nice and warm. Activities were not catered to people of color… really focused on older white people and kids. I wish they had a designated lounge or club area that played solely hip-hop, r&b, and soca. We enjoyed the cupcake decorating but could not do rock climbing because someone booked the entire thing. We wished they had more modern movies playing with diverse characters and themes. The flash mob and Zumba was really cheesy though some seemed to be really enjoying themselves. Quality of Ship - VERY OLD ship… probably the oldest in their fleet and about to be sold off. Elevators were slow. Windows were obviously rusted with many maintenance marks, etc. Cococay, Bahamas — you could tell it was not an authentic Bahamanian island. It had NO authentic island food (e.g. conch fritters), the music was mediocre… except for the pool party at the Oasis Lagoon. The exclusive beach club is worth it if you want to get away from the noise and all of the kids running around. The food was bad…not a surprise since it came straight off the ship. Overall, my experience was a 4 out of 5. I think if they remodeled the ship, upgraded the rooms and food/drink — then this could definitely be a 5-star ship. Seeing the amazing stars and moon with my beloved was unforgettable. Captain was amazing and was hauling! Ps. Stay safe — only a few people wore masks and we even saw food servers sneezing into their hands and then proceeded to handle the food.…
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Cabin is dated & bed & couch were uncomfortable. Shower was ridiculously small. Most entertainment & activities were money grabs. Room attendant & dining room servers were excellent. Ship Security leaving & returning from port was horrible. Attitude & tone of the security personnel was excessive. Training of personnel assisting handicap guest up & down the ramp was lacking. They are going to hurt someone.…
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Got a good deal on an 8 night cruise but the food was marginal: the buffet seemed like all Sysco-made, cafeteria quality. Breakfast, lunch and dinner: Quite the challenge to find anything worth eating! Specialty dining ($$) at Chops was excellent but we can get the same quality at our local restaurants at the same pricing. Staff were fantastic: caring and efficient. We love cruising but we will NEVER take this ship again. Expect "just okay" food and you won't be disappointed.…
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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