I had a fantastic experience with this agency!
I traveled to the golden triangle of India with G Adventures in 2020 - also a great trip. This time around I was looking for trips to Kerala in the far south and to Kashmir in the far north; I also wanted to book somewhat more luxurious accommodations. I contacted Bout India because they had promising group tours, but not at quite the right time for me. The representatives instead proposed a combination of two private tours, led by a driver guide in South India and drivers and guides in Kashmir, Armitsar and Dharamshala in North India. The hotels they proposed looked excellent: NOT generic U.S. or European chains, but Indian-run hotels in beautiful locations. Himanshu, my initial contact, was very responsive to my requests, and kept me up to date on the arrangements.
The trip was spectacular. The itinerary gave me lots of opportunity both to explore and to enjoy hotel amenities. My driver-guide in Kerala, Dennis, was the best guide I have ever had ... and my husband and I travel extensively and often employ driver-guides. Geetanshi, who managed my travels while I was in India, was friendly and responsive. She checked in frequently, and talked with my guides every day.
I really cannot recommend Bout India more highly.