Staff was very friendly and efficient, but communication regarding pickup both at the airport and at the hotel was poor at best.
Upon arrival to the airport the pickup location was just the address of the airport. I assumed there would be a sign or some way for us to know where to go from baggage claim, but there was not. I had to call to figure out where to go, and there seemed to be some confusion about where we were, where to go, and why there was an issue. Once we got that figured out, the experience was great.
We were scheduled to get picked up from the Hilton Hawaiian Village. Our confirmation email clearly stated the pickup location to be the main lobby. After the driver called us, we discovered the hotel had changed their pickup location some time ago to the bus depot, but the email information was never updated. Two drivers told us they have asked this information to be changed and it hasn't yet been updated. Just beware that communication regarding pickup is poor, but the drivers and vehicles are great.