While on holiday we purchased an attractive sculpture of a seated female figure, agreed the purchase price and paid for shipping to UK arranged by Showplace.
Just over 2 weeks later a cardboard box was delivered to our house. Inside, the statue was found to be extremely damaged due in no small measure to the sparsely cushioned packaging that Showplace had provided.
On informing them of this, Showplace offered no assistance at all and directed us to the carrier.
After 4 months, many email exchanges, post office visits and phone calls the issue was resolved by our credit card company reimbursing us in full for the purchase, shipping and import costs.
Needless to say we would not recommend Showplace to package and arrange transport of any goods bought from them. At least paying by credit card gave us protection under UK consumer law.