You know when you plan trips, the dream is to click a button which magically books the best hotels, takes you to the most interesting places and showers you with hospitality.
I came across unexplored through Gsearch and got in touch with Rajeev for a Meghalaya trip. He briefed me about the itinerary and finished all his inputs along with a detailed itinerary in a day. He waited patiently for my revert for almost 10 days and within a day of my confirmation, he had all the confirmation of the hotels for a 1 week stay and also helped me book flight tickers cheaper than what I was getting on the travel websites.
When we were on the trip (and let me tell you the place is truly magical) I had to call him only twice, once during arrival to confirm the same and the 2nd during departure to convey my heartful love and appreciation for the way he arranged everything. Nowhere I had to call him for any issues, instead he was the one motivating us to move around more.
Even I don't have the expectations of such a service/support. In this age of connectivity when things happen over a click of a button, the travel industry still requires a lot of planning, but Rajeev and his team from The Unexplored are the closest you can get to the "Click and forget button" and the best part is you will experience a hell of a 5 star service and an unforgettable trip.
Now all my North East trips in the future will be always intertwined with The Unexplored. The only downside was we couldn't meet Rajeev, but honestly that’s just one more excuse for us to go back to this magical place with these magical people. Kudos to Rajeev and team.
I am pretty sure these guys will be one of THE Big Tour companies in the future as they really crave for customer experience than profit, because they have experienced some alluring magic in NE States and they want their customers to experience the same.