Have done a lot of things, but renting a boat hasn't been one. I filled out the reservation online, and yes per the other review, I didn't receive a confirmation. We live fairly close, and wanted to go for a drive, so I wasn't worried about it falling through. I spoke to the owner afterwards, and he did say call next time. Easy enough. Showed up, was shown the boats available, asked questions, and received plenty of knowledge in return.
It's not the fanciest, and more of a local hangout I have been to their business neighbor, Florida Bay Outfitters many times, so I was familiar. If you want a valet, white-gloved service, this isn't for you. I'm not the most trusting individual, but we didn't have a single problem, or complaint. I opted for the 26' fishing boat, and we had a great time. There were no surprises.
The most important question, "would I use them again?", the answer is yes.