Verner, who was our guide, was very kind and friendly while also being simply a wizard with respect to his knowledge about the park, animals and everything in between. He knew all the animals, all the spots, and he did his absolute best to try to show us all animals of interest: We saw 3 of the 5 Big Five animals, and 3 of the Ugly 5 too ! He was also very flexible and communicated with the whole group, in order to make sure that we are all getting the best of the experience. We cannot recommend him as a tour guide enough.