I went with my children aged 7 and 3. We got to meet the 38 year old female elephant Rangoli. We could touch and pet her. Then we went to ride on her back around the area. Afterwards we painted her, fed her and washed her. We could take the time we wanted. My 7 year old daughter was totally happy from the beginning. My 3 year old son was afraid in the beginning, but after he saw us riding around on the elephant, he also want to come and sit on his back. He was also extremely excited about paiting and washing her. The staff picked us up from the bus stop, but they can also arrange pick ups by tuktuk for example. They were very friendly and patient and explained everything to us. It was clear, that the elephant is treated very well.
You can contact the stuff and tell them, when you want to come. When we came, we were the only visitors.
When I was busy riding or holding my son, they took a lot of videos and pictures with my camera for me.
They were extremely friendly and very good to the children. My 3 year old son, that is normally quite shy, would let them help him feet or wash the elephant.
They provide you with water and tea.