TL/DR:
Perspective: Americans who have been to India before.
Agent - Jatendar - 5* wonderful
Driver - Sanjeev - 5*+ best driver I've ever had in India
Vacation - Himachal Pradesh - 5*
Long version:
We booked a 5 night / 6 day tour of Himachal Pradesh. Working with Jatendra to plan out our tour was great. He was very accommodating an flexible, going out of his way to ensure our vacation was excellent. We were flying from U.S. to New Dehli and after the long series of flights, he worked with us to reverse our tour so that it became Chandigarh, Manali, Shimla, and then back to New Delhi. This allowed the first car ride to be rather short rather than having to drive 9 hours to Shimla. Another example, when the SIM card we purchased at the airport to communicate with our driver wouldn't activate properly, he worked with Airtel customer service while we were out sightseeing to find out what was wrong and how to fix it. He was helpful from start to finish on our tour.
Mr. Sanjeev Kumar must be their best driver. He's knowledgeable about all the areas we visited, ensured we were comfortable at all times, and was quick to help in any situation. The shops he recommended and the restaurants he stopped at for us to eat along the way were all top-notch. He quickly learned the things we liked and what we were not enthusiastic about, and recommended which sights to ensure we hit along the way. All of his advice was perfect. From an actual driving perspective, he was always a safe driver, we never felt uncomfortable during our trip. There's only so much you can do with roads in India, and he drove them superbly. We couldn't ask for a better driver on this trip. The next trip we book with this agency, we will be insisting on having Mr. Kumar again.
Overall, we enjoyed our tour, and look forward to working with this agency to tour additional points in the north in the future.
