If I could give this experience zero stars, I would. My recent booking of a private rented vehicle through this service for a vacation in Mahabaleshwar turned into an absolute nightmare. Words cannot adequately express the sheer level of disappointment, frustration, and trauma my family and I endured due to the utter incompetence and callousness of this company.
We had booked a tempo traveller to embark on what was supposed to be a memorable and joyous vacation. Little did we know that this would turn into a nightmare that will forever taint our memories. The vehicle broke down on the treacherous mountain roads of Mahabaleshwar, leaving us stranded in the pouring rain with nowhere to turn. The driver seemed clueless about what had gone wrong, further deepening our sense of vulnerability and panic.
Imagine being stuck on a mountain road, drenched to the bone, with a family of 13, including children and elderly members. It was a scene straight out of a horror movie, and the feeling of helplessness was suffocating. To make matters worse, our attempts to contact the owner of the vehicle yielded nothing but rudeness and refusal. His complete lack of empathy and responsibility in our dire situation was beyond shocking.
With no other option left, we had to trudge through the rain-soaked landscape, aching, tired, and emotionally drained, in search of shelter and safety. We ended up shelling out additional money from our own pockets to hire a taxi to get us to our destination. This was a financial burden we were not prepared for, all thanks to the irresponsibility of this rental service and its uncooperative owner.
The trauma and distress this experience caused my family cannot be overstated. Our vacation was ruined, our spirits were crushed, and the memories we made were tainted by this horrifying ordeal. It's disheartening to think that a supposedly reputable service could cause such emotional and financial turmoil to its customers without any remorse.
To anyone considering using this service for their travel needs, I implore you to think twice. Our suffering should serve as a cautionary tale, a stark reminder that sometimes, what seems like a convenient choice can quickly turn into a nightmare of epic proportions. Steer clear of this rental service if you value your peace of mind, safety, and sanity. Your vacation memories deserve better than what my family and I endured.