My wife and I encountered Joyce on a houseboat cruise boat on the Kerala backwaters. Joyce was very clear and straightforward in his explanations of Kerala and its history, and given his 17 years of tour experience, had answers to all of our questions.
We liked Joyce so much we hired him for an additional day to tour us around Cochin to see several sights (beach resort, Maharaja Palace, heritage museum, Fort Kochi, etc).
Joyce was very flexible in adapting the tour so we could see what we wanted (more historical sites than massages or resorts), and he arrived early and catered completely to our needs.
Will recommend Joyce to any of our friends that visit Kerala.