I expect agencies to be fair to the customer in letting them know if the application / biometric dates are in range so the visa can be received on time. This agency doesn't. The whole idea for them is to get business out of customers.
A couple of colleagues and myself applied for the visa for Romania. Please note this is 3 months before the travel dates. This guy Mr. Jinto kept on confirming that the application dates will be in time and the exact dates can be know once the application is filed.
Now technically this may be true but keep reading that this statement is incorrect.
We paid the agency fee a total of Aed 515 (350 their service fee to process 90 day visa + 150 Silver insurance plan)
The whole process started in May somewhere like 2024, May 18th (our travel dates are in Aug 26) and the application was posted on 2nd June. Now I've no issues because it can be late due to documents sharing etc.
Money paid, application submitted. Now we are at the mercy of the embassy. After a few days we just tested our case by connecting with other travel agencies. They simply refused to take up our case. Somehow they knew that there is no vacancy on the biometric dates. My question: how come House Of Tours didn't know. It seems to me, they were just greedy of getting business from us.
We then went to the Romania Consulate in Al Safa, where we heard from the horses mouth that there is no vacancy till end of Sep 2024. Wow!!
Processing Visas is your bread and butter. Your agents should be with this information instead we getting this info ourselves. (this is why ppl pay agencies like yours to get professional advise and insights). Plus howcome other travel agencies knew this fact and refused to take our money.
Summary: Every agency can process visas which are easy to get and collect good reviews. But true agencies are the ones who are fair and give the right advise.
House of Tours has been blacklisted in my company. As many of us were planning to attend an event. One person's review can be wrong, not the whole bunch!
Thank you