Unprofessionals!!!!!!!unfortunately lot of staff is not professional so they make lots of mistakes, and as they are narrow minded and arrogant, they are not able to solve small problems to customers, laziness is their main characteristic, from the luggage staff at the ticketing in Essaouira in particular, but also the driver, a woman, who left a passenger on the transit cafe as she didn’t advise the departure time in English, and even didn’t clacson before departing. In Kech the luggage cashier staff was not at her place to issue bag tag, so another boy issued it to me and by mistake I paid 2 bag tags instead of one l. The lady at ticket desk in Essaouira refused to sell the bag tag the day before returning, and upon departure happened that she was stuck issuing a ticket to a customer delaying all customers for bag tags, when finally issued the tag didn’t give me a receipt to hold as proof, but only the bag tag itself, then the bus staff at boarding had the arrogance to take my mobile from my hands running away with it, to go inside the agency, to retrieve my ticket , because he didn’t understand that I had a pic of the ticket on the screen, so made all of us loosing time as I had to retrieve again it, of course we delayed the departure, for 5 min, because of their stupidity, they acted un respectfully, un politely and moreover they are definitely unprofessional.
That is pity because I had lots of travels with Supratours and never met such bad behavior so probably they need a supervisor to train them and check they duties