First of all, we had a blast. Our pickup and drop off at the hotel was on time. Rides were all great atv, zipline and cenote. We changed to an upgrade and it was awesome. Guides were very respectful and fun like Mr. Flash. The only thing I hated was that the young girl at the desk who was selling us the upgrade, offered us Mimosa. My family and I are not drinkers, we are against any alcoholic beverage and we don't know about liquor. I asked her if the drink had any alcohol and she said "no alcohol*. When we asked the employee who was serving she said that the Mimosa was an alcoholic beverage. Please next time take your job serious !