We met Paola in the Central Station, directions to find her were very clear. She was very welcoming and friendly. Throughout the whole trip she was very knowledgeable and really made the experience for us. The trip was amazing, very punctual, very informative and we had plenty of time for photos and scheduled toilet stops were perfect too!
The stop at Lake Como was brilliant, such a beautiful place, but it needs to be visited for longer to appreciate it all.
The Bernina train itself was absolutely fantastic, Paola told us when every view of interest was coming and which way to look for it, and she took some lovely photos of us too. We were very lucky with the weather, not a cloud in the sky and snow up at the top too made it perfect.
We could not fault the trip at all, definitely recommend to anyone.