Long post alert – Please read in detail to get the exact context and understand why we feel this way about LPO. We were to visit all countries by air (tickets were issued), stay in plush 3-4 star hotels and help with chasing Northern Lights and help for booking for other activities. After all, you are going to those countries at this time of the year and perhaps once in your lifetime just to see this once-in-a-lifetime phenomenon! Called them, they were so polite and nice. All till they got our money, once we paid in full OUR NIGHTMARE STARTED! Initially, they told us we will enter Denmark and then changed to other countries and finally to Finland. We were wondering why, then they told us it is due to some local issues. They created a group with 20-25 of their own employees along with us. When we call, no one will pick up. In return, they will call wait for one ring to pass and then disconnect. After which, they will post in the group that Passenger is not available/not answering!
They didn’t even know the basics of international air travel, instead of getting a through check-in ticket to the final destination they gave us individual tickets (Chennai to Delhi/Mumbai (domestic flight) where we should have hauled our luggage from domestic to international terminal ourselves etc. ). Finally, after much pushing/cajoling and long frustrating conversations they gave us a through ticket
First they said, they will help us with additional activities at our cost and will help with Igloo Stay booking etc. Then they completely missed the Igloo Stay (one of the reasons for the visit). Moreover, we realized there were quoting thrice the original price for the activity.
Same thing with the Northern Lights chases by boat, one of the key reasons for the visit was missed!
Last nail in the coffin was when 2 days back they came back and told us that the ENTIRE TRIP WILL BE BY BUS! All the FLIGHT TICKETS THAT WERE ISSUED WERE ALL FAKE SO WERE THE HOTEL VOUCHERS!
Imagine, traveling close to 3500km by bus after initially promising everything by flight. Told us cock and bull stories that flights were cancelled etc. etc. We checked on Flightradar24, none of the flights were cancelled at all.
WE WOULDN’T HAVE GONE WITH LPO IF THEY TOLD US RIGHT AT THE START IT WAS ALL BY BUS. NO ONE RESPONSIBLE WILL TAKE CALLS, NO ONE WILL RESPOND TO EMAILS AND MANY A TIME THEY WILL TALK TO YOU IN A LANGUAGE YOU CANNOT EVEN UNDERSTAND.
3.5 lakhs + 2 lakhs of OUR HARD EARNED MONEY (BLOOD, SWEAT & TEARS) HAS GONE DOWN THE DRAIN THANKS TO THESE LIARS. DEAL WITH THEM AT YOUR OWN RISK OF RUINING YOUR DREAM VACATION, LOSING YOUR HARD EARNED MONEY FOR TRIPS ETC. ETC. BY THE WAY, WE HAVE ALL THE EVIDENCE OF THE PROMISES GIVEN BY THIS FIRM FROM THE START TO FINISH!