I recently traveled from Vienna to Munich with BlaBlaBus, and it was, without a doubt, the WORST travel experience I've ever had. I don't normally write reviews, but this experience was so appalling that I feel compelled to warn others.
First, the bus arrived 90 minutes late for the pickup in Vienna after starting from Budapest. No explanation, no apologies, and absolutely no effort to make up for the delay. When we finally boarded, we were met with drivers who spoke only one language – which I believe was Hungarian – and they were not only rude but also borderline racist.
We were all given seat numbers, but no one followed them. When new passengers boarded and asked about their seats, the drivers literally dismissed them and told them to find seats on their own. There was no organization, no assistance, just chaos.
As if that wasn’t bad enough, the air conditioning didn’t work for most of the journey. People from the back had to come forward multiple times to ask for the AC to be turned on. The onboard toilet was another nightmare – it was overflowing, filthy, and unusable. There was urine on the floor, and the toilet seat was disgusting. My wife had to endure this horror, and it’s completely unacceptable.
To top it all off, the bus arrived nearly 2 hours late in Munich. Instead of taking us directly to the bus stop, the drivers took a detour, de-boarded the bus, and new drivers got on to continue the journey. This added unnecessary time and frustration to an already miserable trip.
I don’t expect much from European customer service, but this was beyond the pale. All four of the drivers were at least 60-65 years old, and frankly, their behavior was reflective of outdated attitudes that have no place in today's world. If BlaBlaBus expects to compete in the modern market, they need to retrain their staff and start treating their customers with basic respect and decency.
Lastly, as per EU law, if a bus is late, compensation should be offered. But of course, nothing of the sort was mentioned.
Avoid BlaBlaBus at all costs – you’re better off walking to your destination than subjecting yourself to this kind of treatment!