I am writing to express my extreme disappointment with the service I received today at KARVE UAE - Al Serkal Avenue.
Despite not receiving any prior direct communication about the class(I was on the waiting list when i signed up ,email found by chance in my junk folder this morning), I made the effort to attend, spending 15 minutes searching for parking in the congested area around Alserkal. After walking 5 minutes under the sun, I arrived at KARVE at 10:05 AM, only to be told by the receptionist, in a rude and dismissive manner, that I was 5 minutes late and would not be allowed into the class.
This level of unprofessionalism is absolutely unacceptable. Not only was this supposed to be a free trial class for first-time participants, but I had already paid for it, trusting that KARVE team would deliver a professional service.
I will be sure to warn everyone in my community about this unprofessional trap, to ensure they do not experience the same disappointing treatment.