I called the boutique to get information on how their appointments work and the lady I spoke with was incredibly rude! Based on some of the other comments I am reading here, I assume it was the owner.
So, Dear Owner - I am sure you are a lovely person but you would do well to consider your tone and manner of interacting with clients. Your speech is abrupt, impatient, sarcastic, and abrasive. Clients should not expect to be accommodated at all times, but they should always expect to be spoken to respect (especially if they've been respectful).
Take this feedback to heart, and I guarantee you'll see positive impact to your business. You lost a client in a mere 3 minute interaction. Such a pity!