Everything was perfect from start to finish. Open communication, easy access from a cruise ship, and great for our kids (age 8 & 10).
The office at the cruise port is a 2 min walk once you leave the terminal. You then wait in an air-conditioned office until its time to get on a speed boat ride or jungle bus to the Los Veranos camp. Once there you get to zipline, have a meal, tequila tasting, take pictures with some animals, and go swimming. I think there's even an option for some that want to go but not zipline.
The owner Patrick was onsite the day we were there and made sure that we enjoyed our time. The next time we're in Puerto Vallarta we'll be back.