My wife and I made our first trip to Cap Cana (Hyatt Zilara), and did some investigating beforehand as to what represented our best option for airport-hotel transportation. The reviews here at TA guided us to Transekur, and it proved to be a great choice for several reasons.
First of all, their on-line chat is extremely efficient in terms of making reservations, letting them know of flight changes, and such. In addition, they helped us arrange the airport VIP service, which noting our arrival on a busy Saturday, easily saved us two to three hours of standing on seemingly endless lines.
The driver was ready and waiting for us outside the terminal, with our name prominently displayed on his clipboard. We were quite fried and did not note his name, but his vehicle was clean, he drove carefully, and in 15 minutes we were checking in at the hotel.
We were to have received a text three hours prior to pick up, but since we were on the plane, we did not receive that...but really didn't need it, we had already received a confirmation email a couple of days earlier regarding the details.
In turn, a driver arrived exactly at the scheduled time on our day of departure, this time happy to specifically cite Vladimir Severino who was our driver. Again, an immaculate vehicle (mini sized SUV, plenty of room, great temperature), clearly a safe driver. Took us 30 minutes to get back to the airport, the delay due to Carnival taking place near the airport.
Bottom line, Transekur provided 100% efficient service, competitively priced, reliable service, excellent communication (we DID receive an email and text the morning of departure again confirming all the details). I would recommend this firm with a 100% rating and will definitely use them again, since we predict we will return to DR!