We are a family of 6 (2 seniors, 2 adults, 2 kids) that booked a private, custom tour around western Taiwan (Taichung, Alishan, Sun Moon, etc). I did a ton of research beforehand, and even with the thousands of positive reviews, was still a "bit" skeptical that we would have the perfect trip I envisioned.
But I was WRONG. And they totally exceeded my expectations. Jessie was our tour guide, and Mr. Lai was our driver -- both were consummate professionals, incredibly friendly, and maybe most importantly, unbelievably flexible. Everything we asked, it felt like they went "an extra mile" to make our experience memorable and fun. For example- on a few days, even though the "official" agenda only had a few experiences booked, Jessie took the initiative to fill in the gaps with things we didn't even know we could do that were super-fun (and educational even!). Nothing felt rushed, everything just felt like it went like clockwork.
I don't write many reviews. But this one I'm more than happy to do so. You won't go wrong with MyTaiwanTour (and if you do- ask for Jessie, she's great)!