Caracol Park
Caracol Park
4.5
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
About
Duration: 1-2 hours
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

Top ways to experience Caracol Park and nearby attractions

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.


4.5
4.5 of 5 bubbles15,914 reviews
Excellent
9,986
Very good
4,403
Average
1,183
Poor
226
Terrible
116

These reviews have been automatically translated from their original language.
This service may contain translations provided by Google. Google disclaims all warranties, express or implied, with respect to translations, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and freedom from forgery.

Evelynsab
Belo Horizonte, MG67 contributions
2.0 of 5 bubbles
Oct 2023 • Family
I actually didn't get to enter the park. The ticket price is absurd, R$90.00. Even with the announced discount, which increases the value to R$49.90, it remains absurd. It wasn't like that! A feather! In general, tour prices in this region are absurdly out of touch with the reality of the middle and lower middle class that makes up tourism here. They charge a lot and offer to split the amount on the card up to 8 times! Clueless! Gramado is noisy with heavy vehicle traffic, it is becoming vertical, it has lost all the tranquility it once offered, everything is very expensive, a shame!!!
Google
Written 28 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá Evelyn, tudo bem ? Agradecemos muito por compartilhar sua experiência conosco. Sua opinião é muito importante e valorizamos cada sugestão que nos enviam. Queremos ressaltar que os nossos preços são elaborados considerando vários aspectos que são essenciais para assegurar a qualidade e a segurança dos produtos e serviços que disponibilizamos a todos que nos visitam. O nosso compromisso é fornecer o melhor suporte possível e manter os padrões de qualidade, sempre em constante crescimento. Estamos sempre abertos a ideias que nos ajudem a aprimorar nossos produtos e serviços e esperamos ter a oportunidade de te receber outra vez no Parque do Caracol!
Written 1 November 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Adroaldo V
1 contribution
2.0 of 5 bubbles
Oct 2023 • Family
After privatization, admission to the park became absurdly more expensive (from 30 to 75 reais), not to mention parking, which is charged separately (30 reais) and previously wasn't. The parking lot is closed, making it difficult to get back to your car, which was previously free within the park. The stairway with the wobbly leg remains closed and due to its neglect it should not be reopened anytime soon. At the waterfall viewpoint, the park's main attraction, you are REQUIRED to take a photo that will be offered later, the process restricts the use of the viewpoint and limits the time of use.
In short, if you don't know the park I recommend checking it out, if like me you are from the region and already know it you will be disappointed with what they did after privatization in addition to the high cost. With these values I do not intend to return again.
Google
Written 3 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá, boa tarde! Agradecemos o seu comentário, ficamos tristes em saber que não atendemos as suas expectativas do nosso passeio, todo o seu relato foi analisado cuidadosamente e as sugestões endereçadas para os setores responsáveis. Reforçamos que levamos muito a sério a percepção dos nossos visitantes, por isso estamos trabalhando em várias frentes de melhorias e em constante aprimoramento. Esperamos ter a oportunidade de te receber outra vez no Parque do Caracol e te proporcionar uma nova experiência!
Written 10 October 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Marco D
Sao Paulo, SP67 contributions
2.0 of 5 bubbles
Jul 2023 • Family
The Park is a space of beautiful and pleasant nature, there is nothing exceptional about it, but it doesn't disappoint either, with the advantage of being "inside" the city. The problem is the quality of the service, especially considering the price they charge. This can be seen right at the entrance, in the parking lot. The worst part, for me, was at the entrance, because I researched and bought the tickets in advance on the website, printed them out and took them with me as recommended because this would avoid queues to buy and/or collect the tickets. However, at the turnstile, the security guard asked me, rudely, are you from Rio Grande do Sul? At the time I thought it was a joke with the tourist's accent, but, to my surprise, he said that I couldn't enter because the ticket I had was only for people from that state. I explained that no one asked me this at the time of purchase, I had simply purchased the ticket printed on the first page of the website, as a promotional one, called "killing in the waterfall", without any indication of restrictions of any kind. However, any argument was useless, my family and I were coerced by the xenophobic reception of the Company representative, and we were pushed to the end of the ticket line to buy new tickets (they returned the money for the first one to my credit card 4 days later).
Google
Written 8 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá, Agradecemos por compartilhar sua avaliação conosco e lamentamos pela má impressão causada. Queremos esclarecer que repudiamos qualquer forma de discriminação e valorizamos o respeito por todas as pessoas que nos visitam, independentemente de suas características individuais. Nosso propósito é criar um ambiente acolhedor e inspirar felicidade em todos os que se conectam conosco. Gostaríamos também de esclarecer que a promoção "Mateando na Cascata" foi uma oferta especial que oferecia um desconto de 30% exclusivamente para gaúchos ou moradores do Rio Grande do Sul quando adquirido através do nosso site. Esta promoção foi criada como uma forma de reconhecimento e celebração da cultura e tradição gaúcha. Ressaltamos que seu feedback nos ajuda a melhorar e aperfeiçoar nossos serviços. Estamos comprometidos em continuar a proporcionar momentos especiais e memoráveis a todos os nossos visitantes.
Written 21 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Danielle
16 contributions
3.0 of 5 bubbles
Aug 2023 • Family
Beautiful place, for those with babies, poor access and wheelchair users, it's not a good place. Cool baby train ride. For those who pay to go to the observatory, access to the view is not worth it. You can only go once and cannot go again. The idea is to take photos before and after in the late afternoon and you cannot. As I didn't know that, we paid.
Google
Written 27 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá Dani, Lamentamos que não tenha gostado da visita, por estarmos localizados em uma área de floresta e ao ar livre, as veze o acesso pode ser difícil. Vamos compartilhar seus comentários com a gestão para melhorias futuras. Agradecemos por seu feedback e pedimos desculpas pela experiência.
Written 12 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

d_treville
Sao Paulo, SP168 contributions
2.0 of 5 bubbles
Jan 2024 • Family
The Caracol waterfall is beautiful, certainly worth the visit, however the rating was due to some points.....
- the park ticket office and the official website have different ticket prices.... buy online to avoid paying more expensive!!!!!
- Considerable entrance fee, and despite several autographed trails, the trail that allows you to reach the base of the waterfall is closed. If you want to see the waterfall base you will need to hire a company that will charge a fortune!!!!! The caracol park, where everyone goes to visit the caracol waterfall, does not give access to the base of the waterfall.....
- in addition to the entrance fee, if you want to climb the observation tower you have to pay an extra fee, if you have children and they want to ride the train, another ticket...
Few food options Oi lit water inside the park....
Google
Written 11 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá! Durante um ano de gestão, investimos em tornar o parque mais seguro e atrativo aos nossos visitantes. Em segurança, colocamos placas de sinalização e revitalizamos áreas comuns. Como atrações, fica incluso no valor do bilhete: área de churrasqueiras, um playground recém-inaugurado, trilhas e durante os meses, contamos sempre com uma programação especial para entretenimento. Estas programações incluem apresentações musicais, peças teatrais e ações temáticas. Agradecemos por compartilhar sua experiência com a gente, seu feedback é essencial para que possamos melhorar nossos serviços. Um abraço,
Written 22 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

GATTI
Barueri, SP268 contributions
3.0 of 5 bubbles
Aug 2023 • Couples
They charge you $75.00 to enter, another $30.00 to park, if you want to see the waterfall from a better angle, they charge you another $20.00 and if you want to have lunch there you will pay another $110.00 p/kg (WINTER/23 ).

In other words, in a two-hour tour, if you are accompanied, you will spend almost your entire life there, just to see a waterfall.

Then they complain that they don't receive as many tourists as they should.

Better to go to Foz do Iguaçu.
Google
Written 10 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá Gatti, Agradecemos por compartilhar sua percepção conosco e estamos abertos a sugestões. Levamos em consideração todas as opiniões para seguir em nossas melhorias contínuas. Esclarecemos que nossos preços refletem não apenas o custo dos materiais e da produção, mas também outros fatores que contribuem para a qualidade do produto ou serviço que oferecemos. No intuito de garantir que eles atendam aos mais altos padrões de segurança e qualidade, e oferecer um suporte excepcional aos nossos clientes. Seguimos a disposição, através do e-mail sac@novocaracoltainhas.com.br Abraços, Relacionamento com o cliente Parque Caracol.
Written 21 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Fernanda O
Sorocaba, SP21 contributions
3.0 of 5 bubbles
Apr 2024 • Couples
The park is very beautiful, it has a beautiful view of the waterfall, but like everything in Gramado, I found the price very high. Now they start charging R$65.00 for basic entry per person and you have to pay an additional R$30.00 for parking. I think the entry price could be lower or because of the entry price, parking could be free like it used to be before privatization.
Google
Written 23 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá! Agradecemos o seu feedback e nos deixa muito feliz que tenha gostado do ambiente de nosso parque e da vista que pudemos lhe proporcionar. Nós estamos comprometidos a sempre melhorar, e seu relato sobre os preços serão levados em consideração entre o time para que possamos proporcionar uma experiência melhor para todos. E torcemos para que possa nos visitar novamente, e ter uma experiência ainda melhor! Abraços, Breno
Written 23 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Renata P
3 contributions
1.0 of 5 bubbles
Feb 2024 • Family
I was with a baby... I knew that the park wouldn't have the best infrastructure in the world...: but paying 75.00 per person... investing a lot... to walk and see just the viewpoint because there was no way to get to the other places with the baby stroller… it was quite disappointing
For a couple with a baby it was BRL 230.00 for the walk between parking… entrances… photo and we left in 15 minutes We didn't like the experience we had
Google
Written 27 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá Renata ! Nosso objetivo é tornar cada visita ao Parque do Caracol incrível e inclusiva! Levamos muito a sério a acessibilidade e seu feedback é valioso. Estamos fazendo ajustes para proporcionar momentos ainda mais memoráveis. Esperamos recebê-la novamente para tornar sua próxima visita inesquecível! Um abraço
Written 10 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ju Mumbach
2 contributions
1.0 of 5 bubbles
Aug 2023 • Family
Very expensive for what it offers. It would be fair to just pay for parking. Or that the ticket was half price and they didn't charge for parking. And they didn't charge extra for internal attractions (like the observatory). The wine tasting (outside the park) and the live music near the restaurant were worth it). Tip: don't waste time answering the survey. The gift is terrible (a park button...).
Google
Written 19 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olá Jubmum, Agradecemos por compartilhar sua percepção conosco e estamos abertos a sugestões no e-mail sac@novocaracoltainhas.com.br Esclarecemos que nossos preços refletem não apenas o custo dos materiais e da produção, mas também outros fatores que contribuem para a qualidade do produto ou serviço que oferecemos. No intuito de garantir que eles atendam aos mais altos padrões de segurança e qualidade, e oferecer um suporte excepcional aos nossos clientes. Levamos em consideração todas as opiniões para seguir em nossas melhorias contínuas. Abraços, Relacionamento com o cliente Parque Caracol.
Written 21 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Natalia M
12 contributions
5.0 of 5 bubbles
Jul 2024 • Couples
The park is very nice, very well maintained and with the indications of the different trails. Admission is half price if proven to be a student. I recommend to know the park although the observatory is not worth it, the waterfall looks better from the beginning of the trail. Inside the park there is a restaurant with very rich food and juices and excellent service.
Automatically translated
Written 24 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Obrigada por sua avaliação! Voltem sempre!💚 Abraços, Kaira!
Written 25 July 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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CARACOL PARK (2024) All You Need to Know BEFORE You Go (with Photos) - Tripadvisor

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