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Wye Canoes Ltd

Symonds Yat, Ross-on-Wye HR9 6DA, England
+44 1600 890027
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Review Highlights
Avoid

Very unprofessional. No communication or clarity from the company. Despite numerous calls and... read more

Reviewed 6 days ago
Hapri Y
via mobile
Very Good

We had a fantastic time. It's a lovely river and has refired my love for open boating. Wye Canoes... read more

Reviewed 1 week ago
Duncan S
via mobile
Read all 108 reviews
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Overview
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Based in beautiful Symonds Yat on the banks of the Wye, Wye Canoes are the Premier Adventure Company in the Wye Valley and provide highly Experienced and Professional Canoe, Kayak & Bike Hire, River Guiding, Paddlesport Instruction, Climbing, Bushcraft, Gorge Walking etc. With the best location and the most experienced Instructors we have everything you need for an unforgettable experience for a half day, full day or multi-day trip anywhere along the Wye Valley and both Bunkhouse and B&B accommodation is available. We hold an AALA license for Youth Groups and are an approved BCU Centre and Duke of Edinburgh Activity Provider.
  • Excellent74%
  • Very good12%
  • Average2%
  • Poor5%
  • Terrible7%
Travellers talk about
“ferrie inn” (8 reviews)
“kerne bridge” (17 reviews)
“start point” (8 reviews)
Open Now
All hours
Hours Today: 09:00 - 17:30
LOCATION
Symonds Yat, Ross-on-Wye HR9 6DA, England
CONTACT
Website
+44 1600 890027
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Reviews (108)
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1 - 10 of 108 reviews

Reviewed 6 days ago via mobile

Very unprofessional. No communication or clarity from the company. Despite numerous calls and messages. We had to cancel the original trip, as there was a severe met office weather warning the evening before and flooding. Stuart didn't think this was an issue despite the severe...More

Thank Hapri Y
Stuart W, Owner at Wye Canoes Ltd, responded to this reviewResponded 2 days ago

Hello Hapri, I do remember your original booking and we would never allow children out in unsafe conditions! so to say that I didn't think that adverse weather makes a difference to a trip is just ridiculous, and clarity on weather and environmental conditions days...More

Reviewed 1 week ago via mobile

We had a fantastic time. It's a lovely river and has refired my love for open boating. Wye Canoes were excellent to deal with and it turned out to be much more then just canoe hire. Stuart the owner of the company dealt with us...More

Thank Duncan S
Stuart W, Owner at Wye Canoes Ltd, responded to this reviewResponded 1 week ago

Thanks Duncan, it was a pleasure meeting you guys and hopefully we will see you again in the future sometime... happy paddling dude.

Reviewed 2 weeks ago

It was initially difficult to get hold of Wye Canoes to sort out a booking. However, we found out once we were there, it is just because they are all so busy running around looking after customers. Maybe online booking/status would be good for the...More

Thank Dave R
Stuart W, Owner at Wye Canoes Ltd, responded to this reviewResponded 2 weeks ago

Thank you for your feedback we are really glad that you enjoyed your trip. The Wye Valley can be a stunning and magical place and we endeavour to do all we can to make your experience as fun, safe and rewarding as possible. We do...More

Reviewed 3 weeks ago

From start to finish, from booking to arriving on Monday 21st August right till the finish was Just Brilliant, Thank You Stuart and all your staff who made our 4 day canoeing experience wonderful. we were blessed with beautiful weather and stunning locations, Canoeing from...More

1  Thank angelalewis53
Stuart W, Owner at Wye Canoes Ltd, responded to this reviewResponded 2 weeks ago

Thank you so much for your great feedback and we hope to see you again in the future.

Reviewed 5 weeks ago via mobile

I had been calling and emailing Wye Canoes for 2 months prior to getting a call back, not once did anyone answer during this time and I must've called 20 times. I should've heeded the warning signs at this point but hindsight is a wonderful...More

1  Thank Rhys H
Stuart W, Owner at Wye Canoes Ltd, responded to this reviewResponded 2 weeks ago

Thank you for your feedback and I'm extremely sorry about your awful experience whilst attempting to purchase a gift voucher, I take full responsibility as the Managing Director that your voucher should have been delivered to you within a few days of you purchasing it...More

Reviewed 13 August 2017 via mobile

Booked a half day canoe for a hen do. Great activity that everyone was able to do. After a bit of a manic start and no map, we set off in the sunshine. Beautiful scenic paddle, not too overcrowded and few small rapids to liven...More

Thank Mandy J
Stuart W, Owner at Wye Canoes Ltd, responded to this reviewResponded 17 August 2017

Thanks so much for your feedback and we hope to see you again soon.

Reviewed 2 August 2017 via mobile

We booked the day before and enjoyed well planned and friendly service from the pick up point at Symonds Yat West where we were kitted out and taken to the drop off at at Kerne Bridge. The details provided and advice given was helpful and...More

Thank jrawlins951
Stuart W, Owner at Wye Canoes Ltd, responded to this reviewResponded 2 weeks ago

Thank you for your feedback and I'm really glad you enjoyed your time with us. We hope to see you again in the future.

Reviewed 18 July 2017

Booked a half day 2 person canoe trip from Kerne Bridge to Symonds Yat - spoke with Stuart on the phone, who despite being inundated with people trying to book, was helpful and even suggested a rival company who could meet our rather restrictive schedule....More

Thank LyndenDawn2103
Stuart W, Owner at Wye Canoes Ltd, responded to this reviewResponded 2 weeks ago

Thank you so much for your feedback, we are very passionate and proud of what we do and where we do it and the biggest thrill for us is meeting people such as yourselves and introducing you to the awesome Wye Valley. Sometimes speaking with...More

Reviewed 16 June 2017 via mobile

Quick review as easy and great service from Wye canoes. Not sure what they could do different or improve. Found their website, called and left a message. Had a call back around 20 mins later and booked the canoeing for next day. Payment taken over...More

Thank Lmstr
Stuart W, Owner at Wye Canoes Ltd, responded to this reviewResponded 17 June 2017

Thank you for review and for the great feedback, we hope to see you again in the future.

Reviewed 24 May 2017 via mobile

I tried to book a trip with this company at the start of the week having seen the weather forecast rang several times and left 2 messages but nobody answered or retuned my call. In the end decided to try a Hay on Wye company...More

Thank dottied68
Stuart W, Owner at Wye Canoes Ltd, responded to this reviewResponded 26 May 2017

I'm very sorry you didn't manage to get through if it was us you called. We are not anywhere near hay on wye though we are in Symonds Yat which is over an hour away by road, you could have possibly been trying to call...More

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Ask a question
Questions & Answers
MarkMahoney
14 March 2017|
AnswerShow all 3 answers
Response from Stuart W | Property representative |
Hi Mark, yes there is parking near the launch sites and some are free and some is pay and display.
0
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