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Address: Cnr Cowan & Cron Streets, Franz Josef, Westland National Park (Te Wahipounamu) 7886, New Zealand
Phone Number:
+64 3-752 0600
Website
Today
08:00 - 20:00
Closed now
See all hours
Hours:
Sun - Sat 08:00 - 20:00
Recommended length of visit: 1-2 hours
Description:

Lonely Planet voted the West Coast Wildlife Centre in the heart

of Franz...

Lonely Planet voted the West Coast Wildlife Centre in the heart

of Franz Josef as one of the 12 must see things to visit in New

Zealand. This is the largest kiwi hatching facility in the South

Island and the "must see" indoor all weather attraction in Franz

Josef – home to the official hatching facility for the world's 2

rarest kiwis – the Rowi and Haast Tokoeka. See live kiwi during

the day inside our nocturnal house, discover the interactive

glacier attraction and West Coast storytelling areas or go behind

the scenes on the “Backstage Pass Tour” and see live kiwi

chicks and meet the friendly kiwi ranger staff. Numbers are very

limited on the 30 minute Backstage Pass Tour so booking are

highly recommended to avoid disappointment. The best

shopping in Franz Josef can be found here inside the all weather

facility -and enjoy free Wi-Fi in the cafe to keep connected to

family and friends. Enjoy a coffee or a snack in the

cafe – or pick up a pack lunch for your day of adventure. Open

from 8.30am daily – 365 days. Set aside 1-2 hours for your visit.

All tickets purchased are valid for 24 hours so you can come

back and see the kiwi as many times as you like within that

period !.

read more

TripAdvisor Reviewer Highlights

Read all 489 reviews
Visitor rating
  • 137
    Excellent
  • 145
    Very good
  • 74
    Average
  • 47
    Poor
  • 31
    Terrible
It is more about the area not only the Kiwi

They have two Rowi Kiwi and some explanations about them. The Rest of the Resort is about the area around Franz Josef. Interesting but that was not the reason why I came. We... read more

3 of 5 bubblesReviewed 25 November 2016
Steffen S
via mobile
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489 Reviews from our TripAdvisor Community

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Showing 434: English reviews
Level Contributor
36 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 318 helpful votes
3 of 5 bubbles Reviewed 25 November 2016 via mobile

They have two Rowi Kiwi and some explanations about them. The Rest of the Resort is about the area around Franz Josef. Interesting but that was not the reason why I came. We didn't bought the backstage ticket (very expensive) though. There you might see more Kiwi. But I am happy that I saw a Kiwi.

Helpful?
Thank Steffen S
Rich651000, Manager at West Coast Wildlife Centre, responded to this review

Thanks for the review Steffen and delighted that you enjoyed see the world's rarest kiwi.There are less than 450 rowi left in the wild and all the kiwi you saw today will go back into the wild.Appreciated you taking the time to visit us !. More 

Singapore, Singapore
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 24 November 2016 via mobile

We visited with high hopes to see Kiwis this reserve was so highly advertised. Our younger one was so excited to see Kiwi. We purchased a family pass worth 85 NZD. The advertised estimate time to complete the reserve was 90 minute to 2 hours. But it is not even 15 min of time to cover. The said rarest Kiwi... More 

Helpful?
Thank Sachien M
Rich651000, Manager at West Coast Wildlife Centre, responded to this review

Thanks for the review and disappointed of course that you did not enjoy seeing our kiwi. Unfortunately because kiwi are a nocturnal bird and it does take some time ( up to 5 minutes ) to get your eyes adjusted to the dark.I'm not sure if your children discovered the kiwi fun fact tour or if you went back to... More 

Level Contributor
41 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 20 November 2016 via mobile

Visiting New Zealand, we wanted to see Kiwi's. As it is practically impossible to see them in the wild, we stopped at this centre passing by on Highway 6. Especially the backstage tour was very interesting with a very knowledgeable guide. If you want to see the funny birds and learn more about them, then this is your chance. If... More 

Helpful?
Thank JSo1954
Rich651000, Manager at West Coast Wildlife Centre, responded to this review

Thanks for taking the time to make a review and delighted that you enjoyed seeing the kiwis.We are right in the middle of the hatching season right now and with 5 chicks on display through the Kiwi Backstage Pass Tour the viewing is really great.Thanks for paying the additional $20 to do this and delighted that you enjoyed the exchange... More 

Sydney
Level Contributor
52 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 19 November 2016

Our tour guide had said what a fantastic experience it was to go to the West Coast Wildlife Centre where there is a kiwi conservation centre. I was hesitant about going in as the entrance fee is $30 for seniors, but, based on her recommendation, I thought I may as well go in. What an absolute waste of money! Outside... More 

Helpful?
Thank Sandiefran
Rich651000, Manager at West Coast Wildlife Centre, responded to this review

Thanks for taking the time to make a review and the team and i are disappointed that you did not enjoy your kiwi experience.Some customers spend 15 minutes going through our attraction and other spend over 2 hours as our tickets are all valid for 24 hours and we have many complimentary repeat visit. The attraction is not set up... More 

Sydney
Level Contributor
13 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 15 November 2016

While it was nice seeing a kiwi in the special simulated nighttime section of the centre and there was a lot of good info about the Kiwi we thought it was just a bit pricey, and we only paid $32 with a seniors discount. Full price of $76/couple seemed a bit steep.

Helpful?
Thank 5KB4
Rich651000, Manager at West Coast Wildlife Centre, responded to this review

Thanks for the review and delighted you enjoyed the kiwi experience and great information . As the world's rarest kiwi "the rowi" kiwi is pretty special and the the work that the team are engaged in with the Department of Conservation is making a real difference.Last season we hatched over 80 kiwi now making us the largest kiwi hatching facility... More 

Fareham, United Kingdom
Level Contributor
27 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 14 November 2016 via mobile

Kiwis do not last long in the wild, so this organisation hatches them in controlled circumstances. They have a dark room simulating the kiwi bird environment we here the rarest of Kiwis, the Rowi, roam free. We saw three, but you cannot take pictures or film, so could not share images with friends, which was frustrating. The rest of the... More 

Helpful?
Thank David M
Rich651000, Manager at West Coast Wildlife Centre, responded to this review

Thanks for taking the time to place a review and delighted that you enjoyed seeing the rarest of kiwi.We can appreciate how frustrating it is that the Department of Conservation and ourselves do not allow us to permit photography in the kiwi nocturnal walk through area,but being a nocturnal bird any chance of a flash photo can really upset the... More 

Brisbane, Australia
Level Contributor
23 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 10 November 2016

If you want to see a Kiwi bird up close then this is the place. The enclosure is very well done and the birds seem quite at home there. The kids loved the fact that they could see the birds up close and we all learned a lot about the Kiwi bird species. My only negative was there wasn't much... More 

Helpful?
Thank RichT76
Rich651000, Manager at West Coast Wildlife Centre, responded to this review

Thanks for taking the time to post a review and delighted that you enjoyed the kiwi viewing experience and learnt a lot about our national icon and the world's rarest kiwi (the rowi). The team has worked really hard to deliver an exception kiwi viewing experience following a natural forest walkway path. We had a team meeting 2 nights ago... More 

Lelystad, Flevoland, Netherlands
Level Contributor
589 reviews
208 attraction reviews
common_n_attraction_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 7 November 2016 via mobile

In this place they're try to help the kiwi population to grow. At the time of our visit there we're 2 young kiwis who stay here until there big enough to let them free into the wild. We also did the backstage tour and that was the most interesting part because there you see what they really do to help... More 

Helpful?
Thank IvoDeRooij
Rich651000, Manager at West Coast Wildlife Centre, responded to this review

Thanks for the review and thanks for taking the time to visit us and learn more about how to best protect and preserve the world's rarest kiwi.Glad you enjoyed the Backstage Pass Tour - it's a real favourite !. All our kiwi go back into the wild - even those in our nocturnal house - and we think that's pretty... More 

Level Contributor
92 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 5 November 2016 via mobile

A surprisingly entertaining visit to this wildlife centre where they have 3 Kiwi birds you can observe. A wonderful experience seeing this endangered species

Helpful?
Thank bourkecm
Rich651000, Manager at West Coast Wildlife Centre, responded to this review

Thanks for the great review and delighted you enjoyed your experience.Please enjoy the rest of your vacation on the West Coast of NZ !. More 

1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 November 2016 via mobile

We thoroughly enjoyed  our visit to the west coast wildlife centre. A wonderful indoor family activity. Make sure you allow time to watch, read, listen and reflect on the information provided. We were served by a friendly and helpful staff member. We loved the unique experience of seeing the cute kiwis in their natural habitat and learming  so much about... More 

Helpful?
1 Thank jacfloss
Rich651000, Manager at West Coast Wildlife Centre, responded to this review

Thanks so much for the thoughtful review and for taking the time to "watch, listen and reflect on the information provided."Delighted that you enjoyed the attraction ! The team and i thank you for making a conservation difference to kiwi through your visit to our attraction. More 

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