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Jewel Cave National Monument

11149 US Hwy 16, Building B12, Custer, SD 57730
+1 605-673-8300
Website
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Review Highlights
Enjoyed The Tour and Ranger

I was just reading some of the negative reviews and find it hard to understand why people think... read more

Reviewed 3 days ago
MrsPickle
,
Huntington Beach, California
via mobile
Excellent tour great experience

We took note of the warning to get there early and glad we did. Being Canadian and polite we... read more

Reviewed 5 days ago
screenname912
,
MOOSOMIN
Read all 1,110 reviews
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Jewel Cave National Monument is home to one of the longest caves in the world. Offering an assortment of cave formations and recreational opportunities, many visitors are truly amazed by this underground wilderness. Most impressive is the fact that exploration and discovery continue to take place at this significant natural resource. As part of the National Park Service, the Monument offers four different types of cave experiences: Scenic Tour (1 hour and 20 minutes), Discovery Talk (20 minutes) Historic Lantern Tour (1 hour and 45 minutes), and Wild Caving Tour (3 to 4 hours). During the late winter and early spring seasons, limited tour options are available. It is recommended that visitors check online for specific tour times or call the visitor center directly for park ranger assistance. NOTE: At present, advanced reservations for cave tour tickets are not available in 2017. It is hoped that this service will be available by Memorial Day Weekend; however, until further notice, all cave tour tickets are being sold on a first come first serve basis.
  • Excellent61%
  • Very good26%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
“scenic tour” (255 reviews)
“wind cave” (130 reviews)
“great cave” (49 reviews)
Open Now
All hours
Hours Today: 08:30 - 16:30
LOCATION
11149 US Hwy 16, Building B12, Custer, SD 57730
CONTACT
Website
+1 605-673-8300

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Reviews (1,110)
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1 - 10 of 1,100 reviews

Reviewed 3 days ago via mobile

I was just reading some of the negative reviews and find it hard to understand why people think things need to be the same everywhere. Jewel offers nice formations and a deep cavern experience. Somewhere around 390 feet below the surface and the third largest...More

Thank MrsPickle
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 2 days ago

Thanks for the kind words. We play the cards that we are dealt, and try hard to showcase what we do have in a memorable fashion. More folks could have your outlook on things and we would all be better for it! Your comments are...More

Reviewed 5 days ago

We took note of the warning to get there early and glad we did. Being Canadian and polite we allowed some others to go ahead of us because they Said they were part of the group in front of us. Luckily we still made the...More

Thank screenname912
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 2 days ago

We understand your view completely. We always try to "educate" parents before going on the Scenic tour with small children. In an effort to provide a high level of customer service, a Ranger will sometimes allow noisy children to stay on the tour. Being in...More

Reviewed 6 days ago

Wow...we were so excited to see Jewel Cave and walked away so disappointed! The cave itself was bland and the tour was all aluminum steps and concrete paths with not much to see. Our guide was so long winded - about jokes and topics not...More

Thank c3pon
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 5 days ago

Thanks for taking the time to share your opinion with us. Jewel Cave is known for it's amazing length of over 191 miles (3rd longest in the world) rather than it's formations. We highlight what we have to the best of our abilities, which seems...More

Reviewed 6 days ago via mobile

Gorgeous cave! Loved the tour, the ranger was very informative, and the have varied lengths of tours, so small kids don't get bored.

Thank Charlene F
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 5 days ago

Sounds like you had a good time! Please tell all your friends to come and see us. Thanks for taking the time to comment and have a good fall!

Reviewed 1 week ago via mobile

We took the short informative tour which took us down in an elevator over 200 feet below the surface to the "target room" where the guide gave us a short talk on the history of the cave. The cave is colorful and has calcite crystals...More

Thank Nancy H
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 1 week ago

We are glad you had a good time on the Discovery Talk. Maybe next time you will have the opportunity to try the Scenic tour! Thanks for taking the time to comment and please come and visit us again. Enjoy the fall!

Reviewed 1 week ago

We arrived in time for our tour but were told I couldn't bring my bag in so we had go back to the car (at the far end of the parking lot). We went back and then went in for our tour and they had...More

Thank Carrie L
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 1 week ago

We are very sorry for the inconvenience. There is a very visible sign at the top of the stairs before you descend to the visitor's center that explains what size bag can be taken into the cave. All visitors literally have to walk around the...More

Reviewed 1 week ago

make a point to see these natural wonders. Its a cool break in the heat and the staff is wonderful. The visitor center is informative. Trails nearby.

Thank PatCincinnati
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 1 week ago

Thanks for the kind words. We hope everyone heeds your words and come to see us! Have a great fall!

Reviewed 1 week ago

I had no idea what a unique cave system this is. The tour we took with Jack was super enjoyable and he educated us to the point that my head hurt trying to grasp how everything here came to be. I hope to come back...More

Thank Eric K
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 1 week ago

Thanks for taking the time to comment. We are very glad you had a good time with Jack. He is a great asset to the Monument and we are lucky to have him! Please come back and see us again.

Reviewed 1 week ago

And expect to wait! I arrived at the visitor center in mid-afternoon, and all the tours of the cave were sold out. When I asked what time I needed to be there in order to go on a tour, the ranger said 07:00! Also telling...More

Thank Joe J
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 1 week ago

This is the norm during our busy summer season. After Labor day things slow down dramatically and securing tickets becomes much easier. We are sorry that you did not get to enjoy the cave. Have a good fall!

Reviewed 1 week ago via mobile

Awe inspiring scope and scale, incredible formations and structures. Easy access, affordable and the staff and tour guides were friendly and informative. We took the longer tour, which takes about an hour and a half and is a bit more strenuous, but the footing is...More

Thank Jim M
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 1 week ago

Thank you so much for the nice review of our Monument. We are sure that our future visitors will appreciate the info. We are glad that you had a pleasant and memorable experience. Have a great fall!

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Ask a question
Questions & Answers
Sara A
28 August 2017|
AnswerShow all 5 answers
Response from NPSParkRanger | Property representative |
He will be fine. The area of the cave where the Scenic tour takes place is very big. He will just have to watch his head in a few places!
0
Votes
Kay N
2 August 2017|
AnswerShow all 4 answers
Response from NPSParkRanger | Property representative |
There are no areas with sufficient shade to leave pets unattended in a vehicle during the summer months and we highly discourage this practice.
0
Votes
Claudia R
12 July 2017|
AnswerShow all 4 answers
Response from NPSParkRanger | Property representative |
Scenic tour has 723 stair steps or 42 flights of stairs.
0
Votes

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