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Jewel Cave National Monument

11149 US Highway 16, Building B12, Custer, SD 57730-8167
+1 605-673-8300
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Review Highlights
Wonderful cave

We took the scenic tour at Jewel Cave. It’s a pretty cave with wonderful formations. Our tour guide... read more

Reviewed 2 days ago
lovestotravel101
,
Illinois
via mobile
Wild Cave Tour

The Wild Cave Tour lived up to its billing as "extremely rigorous." An excellent guide, Raymond... read more

Reviewed 2 days ago
Fred K
,
Harrisonburg, Virginia
via mobile
Read all 1,198 reviews
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Jewel Cave National Monument is home to one of the longest caves in the world. Offering an assortment of cave formations and recreational opportunities, many visitors are truly amazed by this underground wilderness. Most impressive is the fact that exploration and discovery continue to take place at this significant natural resource. As part of the National Park Service, the Monument offers four different types of cave experiences: Scenic Tour (1 hour and 20 minutes), Discovery Talk (20 minutes) Historic Lantern Tour (1 hour and 45 minutes), and Wild Caving Tour (3 to 4 hours). NOTE: Reservations are available up to 90 days in advance and can be made online or through the Call Center of Black Hills Central Reservations. Tickets can also be purchased at the Monument on a first come first served basis. Please be advised that during the late spring, summer, and fall seasons, tour times often sell out by late morning.
  • Excellent61%
  • Very good27%
  • Average8%
  • Poor2%
  • Terrible2%
Travellers talk about
“scenic tour” (267 reviews)
“ranger guide” (29 reviews)
“longer tour” (27 reviews)
Closed Now
Hours
Hours Today: 8:00 AM - 5:30 PM
Suggested Duration: More than 3 hours
LOCATION
11149 US Highway 16, Building B12, Custer, SD 57730-8167
CONTACT
Website
+1 605-673-8300
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JPMiles / Payback Arrow
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JPMiles / Payback Arrow
Reviews (1,198)
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"scenic tour"
in 267 reviews
"ranger guide"
in 29 reviews
"longer tour"
in 27 reviews
"bacon"
in 26 reviews
"minute tour"
in 35 reviews
"great tour"
in 44 reviews
"interesting formations"
in 22 reviews
"bring a jacket"
in 31 reviews
"buy tickets"
in 20 reviews
"light jacket"
in 15 reviews
"down stairs"
in 14 reviews
"long tour"
in 14 reviews
"tour tickets"
in 14 reviews
"ticket booth"
in 20 reviews
"visitor center"
in 69 reviews
"park ranger"
in 38 reviews
"make reservations"
in 17 reviews
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1 - 10 of 1,187 reviews

Reviewed 2 days ago via mobile

We took the scenic tour at Jewel Cave. It’s a pretty cave with wonderful formations. Our tour guide was very knowledgeable and fun. This park runs a wonderful Junior Ranger program if you have kids.More

Thank lovestotravel101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded yesterday

Thank you for the wonderful feedback and especially for the statement about our Junior Ranger Program. We try very hard to accommodate visitor expectations, and youth engagement is a priority for the National Park Service. It is very nice to know that we are "hitting"...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 days ago via mobile

The Wild Cave Tour lived up to its billing as "extremely rigorous." An excellent guide, Raymond, took three of us sixty-somethings on July 19. Raymond was safe and sensible, spotting us and talking us through the most difficult spots, but letting us do it on...More

Thank Fred K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded yesterday

Thank you for the feedback and especially for mentioning Cave Guide Raymond. We will certainly pass along your TripAdvisor review for his awareness. Keep exploring the National Park Service!

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Reviewed 2 days ago via mobile

Amazing tour. Be sure to buy your tickets online early. Our guide said they turn away an estimated 80,000 tourists every year that want to see the cave. The reason is to limit the tour size and protect the cave which they continue to explore...More

Thank Emily T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded yesterday

Thank you for the feedback ... and, you are correct in suggesting that many visitors are unable to see the cave each year. This past 2017, over 140,000 visitors came to the Monument; however, just under 90,000 were able to take part in a guided...More

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Reviewed 3 days ago

We luckily bought our tickets a week ago because I knew that the tickets were limited. I am glad that we did because other people that were there had to wait 3 hours to get the next available tour. We arrived 30 minutes before our...More

Thank daeges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 2 days ago

Thank you for taking the time to share your feedback online through TripAdvisor ... much appreciated. It is always interesting to read about visitor experiences, and we especially enjoy the reviews that offer additional feedback for future visitors. Thank you! We hope you enjoyed your...More

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Reviewed 3 days ago

I went on this tour this tour and while I enjoyed it I must warn people that it is not for everyone. The good news is our guide was a young man named Raymond and he was informative and helpful. He was caring for the...More

Thank joepatwink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 2 days ago

Thank you for your review of Jewel Cave National Monument. We appreciate the honest and informative feedback, and we expect that future visitors will also read your comments and plan accordingly. You are correct in suggesting that the Wild Caving Tour is not for everyone...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 days ago via mobile

Jewel Cave is a great national monument to visit. This is the 4th cave that our family has visited and this is much more open than the others. If you felt that other caves are too narrow or low, this one feels much better. The...More

Thank Marilyn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 3 days ago

Thank you for taking the time to craft a review of Jewel Cave National Monument. We appreciate the personal reflections of the cave, and we are even more thrilled to note your comments about the park guide. Safe travels, and please keep exploring America's treasured...More

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Reviewed 5 days ago

I recently visited Jewel Cave National Monument on a Thursday when vacationing in the Custer area of South Dakota. I had visited Wind Cave the day before, and I felt that I preferred Jewel Cave and found it to be a bit more fascinating. I...More

Thank Mark E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 3 days ago

Thank you for the wonderful review online! We are thrilled to read that you were able to experience a cave tour within a reasonable amount of time. As you indicated, the summer months are extremely busy with increased visitation, and it is not uncommon for...More

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Reviewed 5 days ago

Park Ranger Donna H was extremely rude and unhelpful at the ticket booth. She offered a 3 hour wait for the next tour when we inquired at the visitor center we were informed that there was a tour available within an hour. She seems not...More

Thank 415jodi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 4 days ago

Thank you for the feedback, and we also received your comments through our website and Facebook Page. We have talked to the staff member about the concern(s), and we have addressed the issue internally. We apologize if any comments were taken out of context, and...More

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Reviewed 6 days ago

I toured a lot of caves, and from pictures I had seen, I always thought Jewel was the prettiest overall. After taking the Scenic Tour, I agree with what I previously thought. The main reason to tour Wind Cave is the boxwork. If you can...More

Thank jrperkins3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 4 days ago

Thank you for the online review ... much appreciated! We are happy to read that you enjoyed the cave tour, and we sincerely appreciate being called the "most beautiful cave ever!" We hope you continue to explore and discover even more sites within the National...More

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Reviewed 6 days ago

As far geological features, I don't think this is the most interesting cave I've toured, however the shear size of it is fascinating to consider. If, as predicted, the Jewel Cave and Wind Cave connect, it really is an amazingly large network of caverns. The...More

Thank Mbevacqua_1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPSParkRanger, Public Relations Manager at Jewel Cave National Monument, responded to this reviewResponded 4 days ago

This review just made our day! Like any public land agency, we take great pride in providing top-notch visitor services and activities. Yet, to be recognized for the staff interaction is simply wonderful! We wish you nothing but the best with your adventures, and we...More

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Questions & Answers
Angela J
17 June 2018|
AnswerShow all 8 answers
Response from Gayle F | Reviewed this property |
When the park opens
0
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Staci F
29 April 2018|
AnswerShow all 6 answers
Response from NPSParkRanger | Property representative |
Reservations
0
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Kari M
27 March 2018|
AnswerShow all 2 answers
Response from NPSParkRanger | Property representative |
Yes ... Jewel Cave National Monument is open year-round; however, there are limited tours and times during the winter months. As for May 2018, the Monument will be hosting guided cave tours each day of the week. On the day... More
0
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