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Philadelphia Trolley Works

1350 Schuylkill Avenue, Philadelphia, PA 19146-3200
+1 215-925-8687
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US$ 85.00*
and up
Philadelphia Horse Drawn Carriage Tour
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US$ 32.00*
and up
Philadelphia 27-Stop Double Decker Tour Pass
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US$ 32.00*
and up
Hop-on Hop-off Trolley Tour of Philadelphia
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Overview
  • Excellent65%
  • Very good23%
  • Average4%
  • Poor4%
  • Terrible4%
Travellers talk about
LOCATION
1350 Schuylkill Avenue, Philadelphia, PA 19146-3200
CONTACT
Website
+1 215-925-8687
Write a Review
JPMiles / Payback Arrow
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JPMiles / Payback Arrow
Reviews (147)
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1 - 10 of 142 reviews

Reviewed 27 October 2017 via mobile

We really enjoyed the 90 minute tour on the double decker bus. We even took it twice! What was disappointing was the pick up from the zoo. I called to confirm the location, which was across a large intersection from the zoo. My daughter and...More

Thank Crystal T
Pamela M, Manager at Philadelphia Trolley Works, responded to this reviewResponded 27 October 2017

Hello Crystal T, Thank you for choosing Philadelphia Trolley Works & Big Bus, and for your review. Your feedback is important to us. I am pleased you enjoyed the double decker tour so much that you even rode it twice. I apologize that your wait...More

Reviewed 10 October 2017

We did the big bus tour with the open top double decker bus. It was a great way to see the city and not have to worry about driving. Our guide was great and knew all of the history. You can get on or off...More

Thank pjfine
Pamela M, Manager at Philadelphia Trolley Works, responded to this reviewResponded 10 October 2017

Hello pjfine, Thank you for choosing Philadelphia Trolley Works & Big Bus Tours, and for your review. I am pleased you enjoyed the tour! Thank you for acknowledging your guide. Our guides strive to provide an informative and engaging tour.

Reviewed 21 September 2017

One of the best trolley tours I've ever been on. I'm from the Philadelphia area and I still learned so much and saw parts of the city I've never seen before! Great staff and overall experience!

Thank 454heather
Pamela M, Manager at Philadelphia Trolley Works, responded to this reviewResponded 22 September 2017

Hello 454heather, Thank you for choosing Philadelphia Trolley Works & Big Bus. I am pleased you enjoyed your trolley tour and found it a "great experience." Thank you for acknowledging our staff. They strive to provide the best tour experience possible.

Reviewed 21 September 2017

Our company used their bus to go to a concert and it was amazing. The bus was super clean and the bus driver was extremely professional! I highly recommend using the Philadelphia Trolley Works for a great experience!!!

Thank Joseph B
Pamela M, Manager at Philadelphia Trolley Works, responded to this reviewResponded 22 September 2017

Hello Joseph B, Thank you for your review, and for "highly recommending" Philadelphia Trolley Works. I am pleased you found our transportation service a "great experience."

Reviewed 21 September 2017

I'm so glad we were able to find Philadelphia Trolley Works! We've had so much trouble with previous transportation companies, but they were no disappointment! The specific bus that we chose was clean, safe, and reliable; and our driver was friendly and professional. This company...More

Thank ShannonDMonk
Pamela M, Manager at Philadelphia Trolley Works, responded to this reviewResponded 22 September 2017

Hello ShannonDMonk, Thank you for choosing Philadelphia Trolley Works and for your review. I am pleased we were able to accommodate your event transportation needs. We look forward to working with you in the future.

Reviewed 21 September 2017

I have used this company multiple times and they have never steered me wrong! Their customer service is amazing! My most recent experience was a girls night out from New Jersey to Philadelphia and my group was extremely impressed. Our driver showed up early, got...More

Thank Kelly C
Pamela M, Manager at Philadelphia Trolley Works, responded to this reviewResponded 21 September 2017

Hello Kelly C Thank you for choosing Philadelphia Trolley Works and Big Bus Tours. We are pleased that you found your experience "impressive" and our customer service "amazing." We look forward to accommodating all your future transportation needs.

Reviewed 20 September 2017 via mobile

My friends and I went out for a celebration and chose Philadelphia Trolley Works. Our bus driver, Makail, got us safely to our destination, he was the best! Highly recommend using Philadelphia Trolley Works if you are around the Philly area!

Thank sammig614
Pamela M, Manager at Philadelphia Trolley Works, responded to this reviewResponded 21 September 2017

Hello sammig614, Thank you for choosing Philadelphia Trolley Works and Big Bus, and for your reviewed. We are pleased you enjoyed your experience, and thank you for "highly recommending" our transportation services.

Reviewed 20 September 2017

We used Philadelphia Trolley Works to help with transportation for a group outing and it was an amazing experience! From the minute we booked with them they were extremely professional, courteous, and friendly! We selected them for their bus/van transportation and the vehicle was extremely...More

Thank danagervasi
Pamela M, Manager at Philadelphia Trolley Works, responded to this reviewResponded 21 September 2017

Hello danagervasi, Thank you for choosing Philadelphia Trolley Works & Big Bus, and for your review. We are pleased you found our staff "professional and friendly", our vehicles, "clean" and in good condition, and that your overall transportation experience was "amazing." Thank you for recommending...More

Reviewed 19 September 2017

Highly recommend this company! They were amazing and very accommodating. Our driver were early picking us up to attend a concert, stayed with us the whole time through the tailgate/concert, and took us home!! If you are looking for a transportation company who is reliable...More

Thank paigeormont
Pamela M, Manager at Philadelphia Trolley Works, responded to this reviewResponded 21 September 2017

Hello paigeormont, Thank you for choosing Philadelphia Trolley Works & Big Bus Tours, and for your review. We are pleased you found our transportation service to be "amazing and very accommodating." Our staff strive to provide the best experience possible from start to finish. Thank...More

Reviewed 19 September 2017

I use transportation services around the Philly and NJ areas multiple times a year for our work events. Most of the time the bus/van services we’ve used provided less than a stellar experience. These guys hit a home run on all levels. From the scheduling...More

Thank jimW5818UT
Pamela M, Manager at Philadelphia Trolley Works, responded to this reviewResponded 21 September 2017

Hello jimW5818UT Thank you for choosing Philadelphia Trolley Works, and for your review. I am pleased that you found our transportation service to be the "best", and we look forward to working with you again.

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Ask a question
Questions & Answers
lewiscrew3
12 July 2017|
Answer
Response from Pamela M | Property representative |
Hello, the first tour of the day leaves 5th & Market Sts at 9:30 am. If you board the first or second tour of the day, you should, barring unforeseen circumstances, have enough time. The tour takes about 90 minutes.
0
Votes
janac576
20 April 2017|
Answer
Response from Pamela M | Property representative |
Hello janac576, You can exchange the City Pass voucher at the Big Bus kiosk at our Stop #6, outside the Marriott hotel at 12th & Filbert Sts. One of our sales representatives will be happy to assist you with that.
0
Votes